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Open nowFirst seen 5 days ago

Customer Service Representative (French & English) – Lisbon, Portugal

CB Talents SP2,716 open roles

Pay
€930 a month
Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Service Representative (French & English) – Lisbon, PortugalCB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you fluent in French and English and ready to start an exciting international career? Join a leading payment solutions provider in Lisbon, Portugal, and deliver top-tier B2B support to business clients using an innovative business technology platform!

Position Overview

  • Job Title: Customer Service Representative (French & English)
  • Location: Lisbon, Portugal
  • Work Model: On-site
  • Languages Required: Fluent French (C1/C2) and English (B2/C1)

Salary & Benefits

  • Base Salary: €930 gross per month (paid 14 times per year)
  • Food Allowance: €7.63 per working day
  • Relocation Package: Comprehensive relocation support provided, including access to a shared apartment with other employees for up to 12 months (utilities included; accommodation fee of €280 per month is deducted directly from your monthly payslip).

Schedule

  • Working Hours: 24/7 rotational shifts (including night shifts) with 2 rotative days off per week.

Key Responsibilities

  • Provide exceptional B2B customer support in French and English via Phone, Email, and/or Chat.
  • Assist business clients with inquiries, troubleshoot issues, and provide tailored solutions to optimize their use of the platform.
  • Identify account holders, verify account information, and maintain high standards of service.
  • Comply with regulatory guidelines and procedures in a fast-paced environment.

Requirements

  • High School Diploma (mandatory).
  • At least 6 months of customer-oriented contact center experience (mandatory).
  • Tech-savvy with strong computer skills and high attention to detail.
  • Excellent communication, problem-solving, and organizational skills.
  • Flexibility to work various rotational shifts, including night shifts, on-site.
  • Candidates must possess (or be eligible to obtain) a Portuguese NIF and NISS for employment and health insurance enrollment.

About Lisbon

Enjoy living in Portugal's vibrant capital, famous for its historic charm, lively culture, rich culinary scene, and beautiful coastal setting.

Interested in applying? Submit your updated CV in English today to take the next step in your career!

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CB Talents SP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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