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Open nowFirst seen 2 hours ago

Danish-speaking Customer Experience Experts

CB Talents SP2,798 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowDanish-speaking Customer Experience ExpertsCB Talents SP · Athens, Attica, Greece

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

CB Talents SP median: 3 days open

The posting

Job Description

About the Role: We are seeking Danish-speaking Customer Experience Experts to join international support teams based in Athens, Thessaloniki, or Chania (Crete), Greece (with remote options available for selected projects). You will act as the first point of contact for Danish-speaking customers representing world-renowned brands across technology, e-commerce, fashion, automotive/mobility, financial services, streaming, and travel.

Core Responsibilities:

  • Handle omnichannel support (phone, chat, and email) for Danish-speaking customers.
  • Answer inquiries regarding orders, deliveries, returns, accounts, bookings, and payments.
  • Troubleshoot technical issues with products, devices, apps, and connected services (including managing specialized cases like roadside assistance).
  • Process refunds, complaints, and claims with empathy, professionalism, and solution-oriented problem-solving.
  • Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

  • Languages: Native or C1 proficiency in Danish; B2+ proficiency in English (C1 for selected teams) for training, tools, and internal communication.
  • Technical Skills: Strong PC literacy, comfort navigating multiple tools simultaneously, and a minimum typing speed of 25 WPM.
  • Experience: Prior customer service experience is a plus, but entry-level candidates are welcome for most positions.
  • Soft Skills: Excellent written and oral communication, strong problem-solving skills, and the ability to multitask in a fast-paced environment.

Working Conditions & Offer:

  • Work Model: On-site or Remote (depending on project opening).
  • Schedule: Full-time (Monday to Friday, with occasional weekend or rotating shifts depending on assignment; part-time options may also be available in selected teams).
  • Benefits: Full relocation support (where applicable), structured onboarding with paid training and nesting periods, performance bonuses, transportation/accommodation perks, and internal career growth paths.
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