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Open nowFirst seen 47 minutes ago

German-speaking Customer Experience & Technical Support

CB Talents SP2,798 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowGerman-speaking Customer Experience & Technical SupportCB Talents SP · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 47 minutes ago

CB Talents SP median: 3 days open

The posting

Job Description

About the Role: We are seeking German-speaking Customer Experience & Technical Support Specialists to join international support teams based in Athens or Thessaloniki, Greece (with remote options available for selected projects). You will act as the first point of contact for German-speaking customers representing leading global brands across telecommunications, premium consumer products, digital services, and business solutions.

Core Responsibilities:

  • Handle inbound customer interactions via phone, email, and chat with a customer-focused approach.
  • Troubleshoot and diagnose technical issues with devices, apps, platforms, and digital services.
  • Assist with account management, billing inquiries, orders, refunds, modifications, and claims.
  • Document all interactions accurately in CRM systems (such as Salesforce) and escalate complex cases when necessary.
  • For sales-aligned projects, identify cross-selling, upselling, or contract renewal opportunities.

Requirements & Qualifications:

  • Languages: Native or C1 proficiency in German; B2+ proficiency in English (for training and internal tools).
  • Technical Skills: Strong PC literacy, ability to navigate multiple systems concurrently, and a minimum typing speed of 25 WPM.
  • Experience: Prior customer support, tech support, or sales experience is a plus, but entry-level candidates are welcome for select teams.
  • Soft Skills: Strong written and verbal communication, empathy, problem-solving, and multitasking abilities.

Working Conditions & Offer:

  • Work Model: On-site or Remote (depending on project opening).
  • Schedule: Full-time (Monday to Friday, with occasional weekend or rotating shifts depending on assignment).
  • Benefits: Full relocation support (where applicable), comprehensive paid training with nesting support, performance bonuses, transportation/travel perks, and long-term career growth options.
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  2. 25 readers review it

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  3. We apply on CB Talents SP's form

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  4. Every reply, sorted

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