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Open nowFirst seen 5 days ago

Dutch-Speaking Customer Service Specialist

CB Talents SP2,716 open roles

Where
Ghent, Belgium
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Your applicationOpen nowDutch-Speaking Customer Service SpecialistCB Talents SP · Ghent, Belgium

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position Summary

We are seeking a Dutch-speaking Customer Service Specialist to join our team in Athens. The successful candidate will be responsible for providing high-quality support to business partners, including travel agencies and corporate clients.

The role primarily involves managing partner inquiries via email (approximately 80%), as well as handling phone communication (approximately 20%). The position requires strong organizational skills, attention to detail, and the ability to manage multiple requests efficiently.

Key Duties and Responsibilities

  • Respond to partner inquiries regarding travel bookings, ticketing, and related services.
  • Assist with modifications, cancellations, and refund processing.
  • Handle ticket issuance and service bookings through internal systems.
  • Provide support for group travel requests, including quotations and coordination.
  • Manage loyalty program services, such as mileage registration and ticket upgrades.
  • Process name corrections and booking updates.
  • Handle special service requests, including medical assistance when required.
  • Resolve complex cases, including booking changes caused by schedule adjustments.
  • Ensure accurate case tracking and maintain proper documentation in internal systems.

Required Qualifications

  • Fluency in Dutch (C1 level or higher).
  • Good command of English (minimum B2 level).
  • Higher education or high school diploma with at least 6 months of customer service experience.
  • Excellent written communication skills.
  • Strong attention to detail and problem-solving ability.
  • Proficiency in MS Office and general computer applications.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
  • Typing speed of at least 25 words per minute with high accuracy.
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