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Open nowFirst seen 6 hours ago

Dutch-Speaking Customer Support Specialist – (Remote in Portugal)

CB Talents SP2,753 open roles

Where
Lisbon, Portugal
Work mode
Remote
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Your applicationOpen nowDutch-Speaking Customer Support Specialist – (Remote in Portugal)CB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 6 hours ago

CB Talents SP median: 3 days open

The posting

Escape to sunny Portugal while building your career with a global Financial Technology leader! We are seeking a fluent Dutch and English speaker to join a dynamic remote team providing high-quality support and payment solutions to international customers.

What's in It for You?

  • Base Salary: €1,100 gross/month
  • Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
  • Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
  • Complexity Bonus: €80/month
  • Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off!)
  • Work Setup: 100% Remote (Based in Portugal)
  • Relocation Package: Comprehensive relocation support and assistance provided for candidates moving to Portugal.

Key Responsibilities

As a Customer Support & Collections Specialist, you will assist users of a leading online payment platform across voice and written channels:

  • Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
  • Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
  • Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
  • System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently.

Candidate Profile

  • Languages: Native or fluent in Dutch (C1/C2) with strong business English (B2+).
  • Location: Residing in Portugal (preferred) or willing to relocate to Portugal with company support.
  • Experience: 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred).
  • Skills: Strong negotiation, active listening, priority management, and independent problem-solving abilities.
  • Tech-Savvy: Proficient in MS Office, comfortably navigating PC-based internet applications and multi-queue communication systems.

Ready to Apply?

Take the next step in your fintech career. Submit your CV in English today to secure your spot!

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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