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Open nowFirst seen 22 hours ago

Finnish-Speaking Customer Care & Claims Specialist - Greece

CB Talents SP2,716 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowFinnish-Speaking Customer Care & Claims Specialist - GreeceCB Talents SP · Athens, Attica, Greece

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 22 hours ago

The posting

Are you fluent in Finnish and passionate about helping people when it matters most? A rapidly growing global leader in device protection is seeking a dedicated specialist to join their team in Athens, Greece.

In this role, you will serve as the first point of contact for Finnish-speaking customers, answering inquiries, processing claims for electronics and appliances, and resolving complaints with empathy and efficiency.

Key Position Details

  • Location: Athens, Greece
  • Work Model: On-site
  • Contract Duration: 8-month contract, with potential for extension
  • Language Requirement: Finnish (Native or C1 level)
  • Schedule: Monday to Friday, with occasional weekend shifts
  • Working Hours: Rotating shifts between 10:00 and 23:00

Compensation & Benefits

  • Base Salary: €1,400 gross/month
  • Productivity Bonus: Up to €200 per month based on target achievement
  • Transportation Bonus: Up to €100 per month (proportional to on-site days after training)
  • Training & Development: 2 weeks of structured, in-person induction training followed by 2 weeks of on-the-job nesting, plus ongoing refresher training
  • Relocation: Not included

Core Responsibilities

  • Resolve customer inquiries efficiently, adhering to standard operating procedures.
  • Process new and existing device protection claims, including status updates, approvals, and coordination of repairs or replacements.
  • Log and manage complaints within agreed timelines, giving priority handling to vulnerable customers.
  • Escalate complex cases to the appropriate specialized teams.
  • Ensure data protection and regulatory compliance across all interactions.
  • Maintain precise, complete, and compliant claim and case notes in the CRM system.
  • Share feedback on recurring issues to support continuous process improvement.

Candidate Requirements

  • Language: Native-level or C1 proficiency in Finnish.
  • Communication: Excellent verbal and written communication skills, with strong active listening and questioning techniques.
  • Technical & Computer Skills: Good working knowledge of PC systems, office software, and CRM platforms; typing speed of at least 25 WPM.
  • Problem-Solving & Soft Skills: Strong solution-oriented approach, high empathy, and professionalism when managing challenging interactions.
  • Execution: Precise documentation habits and the ability to multitask across several systems simultaneously.
  • Education: Minimum high school diploma or equivalent.

How to Apply

If you are ready to build your career in a vibrant capital known for its rich history and culture, apply today to submit your application!

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