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Open nowFirst seen 53 minutes ago

Finnish-speaking Customer Care Rep

CB Talents SP2,798 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowFinnish-speaking Customer Care RepCB Talents SP · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 53 minutes ago

CB Talents SP median: 3 days open

The posting

Job Description

About the Role: We are seeking Finnish-speaking Customer Care & Claims Specialists to join international support teams based in Athens, Greece (on-site role). You will act as the first point of contact for Finnish-speaking customers representing a rapidly growing global leader in device protection, partnering with major operators, retailers, and electronics manufacturers.

Core Responsibilities:

  • Handle customer care inquiries and process claims for electronics and appliances via inbound channels.
  • Handle complaints and support cases with a high level of empathy, care, and customer-centric problem-solving.
  • Coordinate with internal guidelines and transparent terms to ensure seamless claim resolution.
  • Accurately document all interactions, case notes, and claim details within CRM systems.

Requirements & Qualifications:

  • Languages: Native or C1 proficiency in Finnish; professional working proficiency in English for training, tools, and internal communication.
  • Technical Skills: Good computer literacy, comfort navigating multiple tools and systems simultaneously.
  • Experience: Prior customer service or claims handling experience is a strong advantage.
  • Soft Skills: Exceptional empathy, customer-oriented mindset, strong communication skills, and the ability to thrive in a structured team environment.

Working Conditions & Offer:

  • Work Model: On-site in Athens, Greece.
  • Schedule: Full-time (Monday to Friday, with occasional weekend shifts; rotating shifts between 10:00 and 23:00).
  • Benefits: Structured in-person induction training (followed by on-the-job nesting), ongoing refresher training, performance-based productivity bonuses, and transportation perks.
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