The posting
Job Description
About the Role: We are seeking French-speaking Customer Experts specializing in technical support, payments, and sales to join international teams based in Athens, Greece (with on-site, hybrid, or remote options depending on the project opening). You will act as the primary point of contact for French-speaking customers representing leading global brands in telecommunications and payment services.
Core Responsibilities:
- Handle inbound calls and emails from French-speaking customers with professional, empathetic communication.
- Troubleshoot technical issues with internet, TV, mobile services, roaming, and connection difficulties.
- Assist with invoices, payments, order status, account details, and renewals.
- For payment-services teams, support cardholders with lost or stolen cards, card benefits, declined purchases, and balance checks.
- Identify opportunities for cross-selling, upselling, and contract renewals in sales-focused teams.
- Accurately document all customer interactions and case details within CRM systems.
Requirements & Qualifications:
- Languages: Native or C1 proficiency in French; B1/B2 proficiency in English for training and internal support.
- Technical Skills: Good computer literacy with familiarity in mobile devices and telecommunication services.
- Experience: Previous experience in customer support, technical support, or sales is highly valued (some payment-services teams may require prior call-centre experience).
- Soft Skills: Excellent verbal communication, strong problem-solving skills, and a customer-oriented approach.
Working Conditions & Offer:
- Work Model: On-site, hybrid, or remote (depending on project opening).
- Schedule: Full-time (Monday to Friday, with occasional weekend shifts; fixed day shifts, rotating shifts, or 24/7 night shifts depending on the team).
- Benefits: Full relocation support (where applicable), comprehensive customer care and sales training, structured salary progression, performance and sales bonuses, and transportation/travel perks.



