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Open nowFirst seen 38 minutes ago

French-speaking Customer Serv.Rep

CB Talents SP2,798 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowFrench-speaking Customer Serv.RepCB Talents SP · Athens, Attica, Greece
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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 38 minutes ago

CB Talents SP median: 3 days open

The posting

Job Description

About the Role: We are seeking French-speaking Customer Experts specializing in technical support, payments, and sales to join international teams based in Athens, Greece (with on-site, hybrid, or remote options depending on the project opening). You will act as the primary point of contact for French-speaking customers representing leading global brands in telecommunications and payment services.

Core Responsibilities:

  • Handle inbound calls and emails from French-speaking customers with professional, empathetic communication.
  • Troubleshoot technical issues with internet, TV, mobile services, roaming, and connection difficulties.
  • Assist with invoices, payments, order status, account details, and renewals.
  • For payment-services teams, support cardholders with lost or stolen cards, card benefits, declined purchases, and balance checks.
  • Identify opportunities for cross-selling, upselling, and contract renewals in sales-focused teams.
  • Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

  • Languages: Native or C1 proficiency in French; B1/B2 proficiency in English for training and internal support.
  • Technical Skills: Good computer literacy with familiarity in mobile devices and telecommunication services.
  • Experience: Previous experience in customer support, technical support, or sales is highly valued (some payment-services teams may require prior call-centre experience).
  • Soft Skills: Excellent verbal communication, strong problem-solving skills, and a customer-oriented approach.

Working Conditions & Offer:

  • Work Model: On-site, hybrid, or remote (depending on project opening).
  • Schedule: Full-time (Monday to Friday, with occasional weekend shifts; fixed day shifts, rotating shifts, or 24/7 night shifts depending on the team).
  • Benefits: Full relocation support (where applicable), comprehensive customer care and sales training, structured salary progression, performance and sales bonuses, and transportation/travel perks.
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