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Open nowFirst seen 5 days ago

Gaming Player Support Specialist (German & English) - Sofia, Bulgaria

CB Talents SP2,716 open roles

Pay
€1,585 a month
Where
Berlin, Germany
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Your applicationOpen nowGaming Player Support Specialist (German & English) - Sofia, BulgariaCB Talents SP · Berlin, Germany

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Gaming Player Support Specialist (German & English)

Location: Sofia, Bulgaria (On-site)

Company: TELUS Digital Bulgaria

Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community.

What You'll Do

  • Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English.
  • Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting.
  • Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe.
  • Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training.

Requirements

  • Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).
  • Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.
  • Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).
  • Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience.

Compensation & Package

  • Gross Salary: €1,585.00 per month
  • Welcome Bonus: €1,500 bonus for start dates in July or August
  • Relocation Package (for candidates moving to Bulgaria): Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses. Accommodation: 21 days of company-provided housing upon arrival. Housing Assistance: Dedicated help finding long-term rental accommodation.

Job Details & Shift Info

  • Working Model: 100% On-site (Sofia, Bulgaria)
  • Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours)
  • Training: Full company-provided on-site training included to set you up for success.

Why Sofia?

Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub.

Ready to jump into the game? Apply today to kickstart your journey in Sofia!

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