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Open nowFirst seen 5 days ago

German / English Customer Service Representative

CB Talents SP2,716 open roles

Pay
€1,535 a month
Where
Sofia, Bulgaria
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Your applicationOpen nowGerman / English Customer Service RepresentativeCB Talents SP · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

German / English Customer Service Rep Location: Sofia, Bulgaria (Hybrid)

We are looking for a German & English Customer Service Representative to join an international team supporting logistics and delivery operations in Sofia, Bulgaria. This is an exciting opportunity to support customers with shipment and delivery-related inquiries while developing your career in a global, multicultural environment.

What You Will Do

  • Provide customer support via phone, email, and chat.
  • Assist customers with shipment tracking, delivery updates, delayed, undelivered, and lost parcel inquiries.
  • Resolve logistics and delivery-related issues efficiently while ensuring an excellent customer experience.
  • Accurately document customer interactions using internal systems and CRM tools.
  • Escalate complex cases to the appropriate teams when necessary.
  • Meet quality and productivity targets while maintaining a high level of customer satisfaction.

Requirements

  • German proficiency (C1 or higher).
  • English proficiency (B2 or higher).
  • Strong communication and customer service skills.
  • Good computer literacy and the ability to work across multiple systems.
  • Previous experience in customer service or logistics is an advantage but not required.
  • Willingness to relocate to Sofia, Bulgaria.
  • Comfortable working in a hybrid work model.
  • Available to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

  • Gross salary: €1,535 per month
  • €1,500 gross relocation bonus (paid in two instalments)
  • 21 days of company-provided accommodation upon arrival
  • Assistance with finding long-term accommodation
  • 3 weeks of training (remote/hybrid)
  • Career growth opportunities within an international company
  • Supportive and multicultural work environment

If you're looking to build your customer service career while supporting logistics and delivery operations, we'd love to hear from you.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CB Talents SP's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CB Talents SP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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