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Open nowFirst seen 5 days ago

German & English-Speaking Customer Support Specialist - Lisbon

CB Talents SP2,716 open roles

Pay
€1,100 a week
Where
Lisbon, Portugal
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Your applicationOpen nowGerman & English-Speaking Customer Support Specialist - LisbonCB Talents SP · Lisbon, Portugal
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Transform Your Passion for Tech into a Career in Sun-Soaked Lisbon!

Join a world-class customer service project shaping the future of Generative AI & Large Language Models (LLMs). Work on the cutting edge of technology while enjoying the incredible lifestyle, historic charm, and sunny weather of Portugal's dynamic capital.

Key Information

  • Role: German & English-Speaking Customer Support Specialist (AI Project)
  • Location: Lisbon, Portugal (On-site)
  • Work Schedule: Full-time, 24/7 rotating shifts (Monday–Sunday) with 2 rotating days off per week
  • Base Salary: €1,100 gross per month (paid over 14 months per year)
  • Food Allowance: €7.63 per worked day (tax-free meal card option)
  • Relocation Package: Comprehensive relocation support provided for candidates moving from abroad

What You Will Do

As a German & English Customer Support Specialist on this advanced AI project, you will play a crucial role in training, evaluating, and refining Generative AI models and text generation.

  • Assess AI-generated text for accuracy, tone, relevance, safety, and adherence to specific guidelines.
  • Review, classify, and annotate datasets using specialized AI annotation and evaluation platforms.
  • Interpret complex, evolving written policies to make consistent, objective, and evidence-based decisions.
  • Ensure output meets high standards of readability, critical logic, and natural language fluency in German.
  • Work closely with quality leads and peers in a fast-paced environment to meet daily accuracy and productivity goals.

What We Are Looking For

  • Language Mastery: Native or near-native proficiency in German (C1/C2) with exceptional written communication skills, plus strong English (minimum B2 level).
  • AI & Tech Tech-Savviness: Solid understanding of or strong interest in Generative AI, LLMs, and content annotation platforms.
  • Critical Eye: Outstanding analytical skills, high attention to detail, and the ability to evaluate structured text objectively.
  • Policy Application: Proven capacity to quickly digest, remember, and apply intricate quality standards and compliance guidelines.
  • Adaptability & Integrity: Professionalism in handling sensitive or confidential data while thriving under quality-driven performance metrics.
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