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Open nowFirst seen 5 days ago

German, Spanish-speaking Customer Service Agent

CB Talents SP2,704 open roles

Where
Madrid, Spain
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Your applicationOpen nowGerman, Spanish-speaking Customer Service AgentCB Talents SP · Madrid, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: German, Spanish-speaking Customer Service Agent

Location: Madrid, Spain

Work Model: On-site

Schedule: Morning shifts between 7h and 16h (8-hour blocks, e.g., 7h–15h or 8h–16h)

About the Role

We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Madrid. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities

  • Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
  • Provide accurate, timely, and courteous responses to customer inquiries
  • Resolve customer issues efficiently, escalating complex cases when necessary
  • Maintain detailed and accurate records of customer interactions in the CRM system
  • Meet individual and team performance targets (quality, productivity, and customer satisfaction)
  • Stay up to date on product/service knowledge to provide informed support
  • Collaborate with team members and supervisors to continuously improve service delivery

Requirements

  • Fluent in German (written and spoken) — C1 level or above
  • Fluent in Spanish (written and spoken) — C1 level or above
  • Previous experience in customer service, call center, or similar client-facing role preferred
  • Strong communication and problem-solving skills
  • Comfortable working on-site in Madrid
  • Available to work morning shifts (7h–16h window, 8-hour blocks)
  • EU work authorization required (or valid permit to work in Spain)
  • Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer

  • Competitive compensation package
  • On-site role in the heart of Madrid
  • Opportunities for growth and development
  • Supportive team environment
  • Training
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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