The posting
Job Overview
We are hiring a German-speaking Customer Support Representative for a remote role based in Thessaloniki, Greece. In this position, you will assist customers with booking inquiries, account questions, and service-related issues while delivering a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Assist with booking management, cancellations, and modifications.
- Support payment and refund inquiries.
- Resolve complaints and provide effective solutions.
- Maintain clear and professional communication with customers.
- Ensure timely and accurate support for all requests.
Requirements
- Native or fluent German (C1 level).
- English proficiency (B2+ level).
- Strong communication and writing skills.
- Basic computer skills and familiarity with online tools.
- Ability to multitask and manage customer requests efficiently.
- Customer service experience is a plus.



