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Open nowFirst seen 5 days ago

Italian-speaking Customer Service Agent

CB Talents SP2,716 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowItalian-speaking Customer Service AgentCB Talents SP · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Overview

We are seeking an Italian-speaking Customer Service Agent to join a customer support team in a dynamic international environment. This is an on-site role based in Piraeus, Athens, Greece, where you will assist customers with shipment inquiries, delivery updates, and service-related questions.

The role requires strong communication skills and a customer-focused approach to ensure efficient and professional service across all interactions.

Key Responsibilities

  • Respond to customer inquiries via phone and digital channels.
  • Assist customers with shipment tracking and delivery information.
  • Handle billing inquiries and payment-related questions.
  • Process claims and service requests according to internal procedures.
  • Provide support for system-related inquiries and account setup.
  • Resolve complaints and ensure a positive customer experience.
  • Escalate complex issues to relevant teams when required.
  • Maintain accurate documentation of customer interactions.

Requirements

  • Native or C1 level Italian language proficiency.
  • B2 level English proficiency.
  • Strong verbal and written communication skills.
  • Solid computer literacy and ability to navigate multiple systems.
  • Typing speed of 25 WPM with at least 85% accuracy.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer support experience is an advantage.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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