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Open nowFirst seen 3 days ago

日本語カスタマーサポート｜フィンテック・暗号資産プラットフォーム｜クアラルンプール勤務

CB Talents SP2,678 open roles

Where
Bukit Mertajam, Penang, Malaysia
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Your applicationOpen now日本語カスタマーサポート｜フィンテック・暗号資産プラットフォーム｜クアラルンプール勤務CB Talents SP · Bukit Mertajam, Penang, Malaysia

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The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

  • Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
  • Strong command of English, written and spoken.
  • Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
  • Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
  • Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
  • Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
  • Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
  • Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
  • Ability to perform 5 days' shift work, including weekends and public holidays.
  • Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
  • Legal work authorisation in Malaysia is required. Responsibilities
  • Assist customers with inquiries via live chat or email in Japanese and English.
  • Ensure an efficient, accurate, and high-quality customer service experience.
  • Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
  • Diligently manage and follow up on inquiries or complaints from current and prospective users.
  • Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
  • Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
  • Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [email protected]

looking forward to collaborating with you

#JapaneseSpeakingJobs #JapaneseSpeaker #JapaneseJobsMalaysia #KualaLumpurJobs #MalaysiaJobs #CustomerSupportJobs #CustomerServiceJobs #LiveChatSupport #EmailSupport #FintechJobs #CryptoJobs #TradingJobs #BilingualJobs #JLPTN1 #JLPTN2

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