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Open nowFirst seen 6 days ago

Marketing Customer Support Specialist (B2B) Italian/English - Lisbon

CB Talents SP2,716 open roles

Pay
€1,000 a week
Where
Lisbon, Portugal
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Your applicationOpen nowMarketing Customer Support Specialist (B2B) Italian/English - LisbonCB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Join a Global Tech Giant's Ad Operations Team in Lisbon!

Position: Marketing Customer Support Specialist (B2B)

Location: Lisbon, Portugal (On-site/Hybrid as per company policy)

Languages Required: Native/Fluent Italian & Professional English

Are you passionate about the digital advertising world? Do you thrive in a fast-paced, tech-driven environment? We are looking for dynamic, detail-oriented Marketing CS Specialists to support advertisers on one of the world's most famous short-form video and entertainment platforms.

Note: To respect confidentiality, the specific brand name will be shared during the interview process, but trust us—you use their app every day!

What Will You Do?

As a B2B Support Specialist, you will be the backbone of our advertisers' success, helping businesses maximize their impact on the platform.

  • Troubleshoot & Support: Handle end-to-end product troubleshooting and customer support via email and chat channels.
  • Collaborate with Experts: Partner with in-house Product Operations and Engineering teams to resolve complex technical and product queries.
  • Drive Satisfaction: Ensure "Best in Class" productivity and impact resolution times, keeping customer satisfaction (CSAT) at an all-time high.
  • Educate Users: Team up with technical specialists to educate advertisers on exciting product features and best practices.

Work Schedule & Flexibility

We need a team that is agile and ready to scale!

  • Initial Phase: Monday to Sunday, covering a 12-hour window (07:00 – 19:00) with two rotating shift options: Shift A: 07:00 – 16:00 Shift B: 10:00 – 19:00
  • Future Phase (TBC): Transitioning to a 24/7 rotative shift schedule (Monday to Sunday) with 2 rotating days off per week.

Compensation & Benefits

  • Base Salary: €1,000 per month (paid over 14 months per year!)
  • Attendance Bonus: €40 per month (paid over 11 months)
  • The Lisbon Experience: Work in one of Europe's most vibrant, sunny, and culturally rich tech hubs.

Who Are We Looking For?

  • Fluency in Italian (C1/C2) and a strong command of English (B2/C1).
  • A proactive mindset—you love finding initiatives to enhance service and improve the user experience.
  • Excellent communication skills and the ability to multitask across chat and email channels.
  • An interest in digital marketing, social media ad products, or technical troubleshooting.

Ready to Shape the Future of Digital Advertising?

Don't miss the chance to boost your career with a global household name.

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    The review screen in CV Rocket: how each CV was read, round by round.

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