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Open nowFirst seen 58 minutes ago

Swedish-speaking Customer Experience Rep

CB Talents SP2,798 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowSwedish-speaking Customer Experience RepCB Talents SP · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 58 minutes ago

CB Talents SP median: 3 days open

The posting

Job Description

About the Role: We are seeking Swedish-speaking Customer Experience Experts to join international support teams based in Athens, Thessaloniki, or Chania (Crete), Greece (with remote options available for selected projects). You will act as the first point of contact for Swedish-speaking customers and partners representing leading global brands across e-commerce, fashion, device protection, online delivery platforms, financial/money transfer services, home appliances, and air travel.

Core Responsibilities:

  • Handle omnichannel support (phone, chat, and email) for Swedish-speaking customers.
  • Assist with orders, deliveries, returns, bookings, payments, and account inquiries.
  • Process claims, refunds, and complaints following established procedures with an empathetic, customer-oriented approach.
  • Troubleshoot technical issues with products, devices, appliances, and online services, escalating complex cases when necessary.
  • Accurately document all interactions, case notes, and details within CRM systems while maintaining high quality and compliance standards.

Requirements & Qualifications:

  • Languages: Native or C1 proficiency in Swedish; B2+ proficiency in English (C1 for selected teams) for training, tools, and internal communication.
  • Technical Skills: Strong PC literacy and the ability to navigate and work across multiple systems concurrently.
  • Experience: Prior customer service experience is a plus, but entry-level candidates are welcome for most positions.
  • Soft Skills: Excellent listening, questioning, and communication skills, strong problem-solving abilities, and the capacity to multitask in a fast-paced environment.

Working Conditions & Offer:

  • Work Model: On-site or Remote (depending on project opening).
  • Schedule: Full-time (Monday to Friday, with occasional weekend or rotating shifts depending on assignment; part-time options may also be available in selected teams).
  • Benefits: Full relocation support (where applicable), comprehensive induction training with paid nesting periods, ongoing refresher training, performance bonuses, transportation perks, and travel incentives.
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