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Open nowFirst seen 5 days ago

Swedish-Speaking Customer Service & Claims Agent – Athens, Greece (Relocation)

CB Talents SP2,716 open roles

Pay
€1,350 a month
Where
Stockholm, Sweden
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Your applicationOpen nowSwedish-Speaking Customer Service & Claims Agent – Athens, Greece (Relocation)CB Talents SP · Stockholm, Sweden

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you fluent in Swedish and looking for an exciting professional experience in sunny Athens? Join our dynamic team representing SquareTrade, a global leader in device protection and customer care.

Combine a rewarding role in a multinational company with the vibrant lifestyle, rich history, and Mediterranean climate of Greece.

Why Apply?

  • Competitive Monthly Salary: €1,350 gross/month base pay.
  • Productivity Bonus: Earn up to €200.00/month based on target achievements.
  • Transportation Bonus: Receive up to €100.00/month for on-site days worked after training.
  • Full Paid Training: 2-week structured induction + 2-week On-the-Job (OTJ) Nesting with ongoing skill enhancement.
  • EU Relocation Support Available: 2 weeks of hotel accommodation. Flight ticket covered (within the EU). Free airport pickup & real estate agency assistance for local housing.

Key Job Details

  • Position: Customer Service & Claims Agent (SquareTrade Project)
  • Location: Athens, Greece (On-site)
  • Contract: 8-Month Contract
  • Schedule: Monday to Friday (including occasional weekends)
  • Working Hours: Rotating shifts between 10:00 and 23:00
  • Working Model: On-site

What You Will Do

  • Provide empathetic, high-quality frontline customer support and claims management across phone and chat.
  • Process new and existing claims, issue approvals or denials, and coordinate repairs/replacements for electronics and household appliances.
  • Answer inquiries regarding warranty coverage, policy terms, and product details in plain, easy-to-understand language.
  • Log complaints immediately, acknowledge them within 24 hours, and aim for efficient first-time resolution.
  • Maintain complete and compliant case records in CRM systems (Salesforce) while adhering strictly to GDPR guidelines.
  • Participate in continuous learning and root-cause analysis to help elevate service standards.

Requirements

  • Language Skills: Native or near-native level in Swedish (C1 level minimum).
  • Communication Skills: Clear, empathetic listening and questioning techniques with a solution-oriented mindset.
  • Technical Skills: Comfortable navigating tech ecosystems (Windows, Android, Chrome OS), CRM platforms (Salesforce), and specialized claims systems.
  • Typing Speed: Minimum 25 WPM with 85%+ accuracy.
  • Education: Minimum high school diploma or equivalent.
  • Core Strengths: Ability to remain calm under pressure, strong multitasking capabilities, and a keen eye for regulatory compliance.

About Us

This position is brought to you by Cross Border Talents in partnership with Teleperformance Greece. Cross Border Talents is a global AI Talent Infrastructure platform connecting skilled candidates with top employers across 160+ countries. Ready to start your journey in Greece? Apply today and take the next step in your international career!

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