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Open nowPosted 441 days ago

Customer Care Manager (m/w/d) für Frankreich

CBB GmbH5 open roles

Where
Frankfurt
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Your applicationOpen nowCustomer Care Manager (m/w/d) für FrankreichCBB GmbH · Frankfurt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CBB GmbH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 441 days ago

The posting

Ihre Aufgaben

  • Act as the primary point of contact for France – speaking customers, ensuring high-quality support and service.
  • Support vacation replacement.
  • Address customer enquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.
  • Build and maintain strong relationships with customers, fostering loyalty and trust.
  • Resolve customer issues promptly and effectively in collaboration with internal teams.
  • Identify new business opportunities and support the Sales Representatives in qualifying leads and setting appointments.
  • Promote new product ranges and ensure customers are informed of updates and promotions.
  • Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and identify growth opportunities.
  • Process customer orders from receipt to delivery, ensuring accuracy and efficiency.
  • Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues.
  • Track order status and proactively communicate updates to customers and Sales Representatives.
  • Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services.
  • Maintain accurate records in the CRM system, ensuring customer interactions and data are up-to-date.
  • Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation.
  • Suggest and implement system improvements to enhance service delivery and efficiency.

Ihr Profil

  • Fluent in French and English (written and spoken).
  • Demonstrated expertise in customer service and sales support roles.
  • Strong communication and interpersonal skills, with the ability to foster positive relationships.
  • Excellent organisational and problem-solving abilities.
  • Experience with CRM systems and proficiency in office tools such as Outlook, Excel, and Word.
  • Experience with ERP systems, Dynamics 365 Business Central preferred.
  • A proactive and motivated mindset with a commitment to delivering excellence.
  • Ability to thrive under pressure and adapt to a fast-paced environment.
  • Strong team player with the capacity to work independently when required.
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  1. A CV for this posting

    Written against CBB GmbH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CBB GmbH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CBB GmbH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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