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Open nowPosted 18 hours ago

Customer Service Advocate

CCM8 open roles

Where
4150 W Eau Gallie Blvd, Melbourne, FL 32934, USA
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Your applicationOpen nowCustomer Service AdvocateCCM · 4150 W Eau Gallie Blvd, Melbourne, FL 32934, USA

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. CCM postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 18 hours ago

CCM median: 12 days open

The posting

Summary Christian Care Ministry’s Customer Service Advocates are a primary resource for our Medi-Share program members and medical service providers who may have questions or concerns related to the membership guidelines, the status of a medical bill, general provisions of the program, technical support, paying their monthly share amounts, and so much more. They are the "voice of Medi-Share" as the primary point of contact for all customer service needs.

The Fellowship of the Believers Based on James 5:13-16, every staff member will be expected to participate and/or lead prayer with internal and external customers when appropriate. (Because this will take place during the workday, these opportunities are included in the calculation of hours worked).

Essential Duties and Responsibilities

Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace Document call notes accurately and according to procedure in appropriate systems Troubleshoot and resolve issues with members and/or providers Work with a high sense of urgency with all medical service providers and/or program members Show compassion, empathy and understanding to customers and/or providers in need Meet monthly service objectives as outlined by management Embrace any additional training, development, or special assignments with optimism Adhere to company rules and policies Seek to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others Offer prayer to all members and providers at every appropriate opportunity

Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs

All other duties as assigned

Essential Skills & Abilities:

Oral and written communication expertise

Typing speed of 30 wpm or more Reading and interpreting documents Strong multi-tasking Critical thinking and problem solving Applying understanding to carry out instruction furnished in written, oral, or diagram form Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom Familiarity working with two computer monitors Strong knowledge of computer hardware and software Maintaining strict adherence to scheduled tasks Staying connected in a remote environment using multiple communications channels Utilizing a database system including how to update fields

Core Competencies/Demonstrable Behaviors

Situational Adaptability–adapting approach and demeanor in real time to match the shifting demands of different situations.

Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.

Ensures Accountability - Holding self and others accountable to meet commitments. Manages Complexity - "Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems." Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition

Education and/or Experience

High school diploma or GED, and two (2) years of customer service experience in a relevant industry (including but not limited to insurance, financial services, or healthcare) required

Two years high volume contact center experience preferred Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities This job has no supervisory responsibilities

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