The posting
At CellPoint Digital, we’re revolutionizing the way businesses in the air, travel, and hospitality sectors manage their payments. Our leading payment orchestration platform helps some of the world’s leading brands make payments simpler, smarter and more profitable, from improving payment experiences and maximizing approval rates to reducing costs and unlocking new opportunities. But technology is only part of the story. It’s our people who make the difference. We’re a global team of innovators, problem-solvers and ambitious professionals who care about the work we do and the impact we have. We work across borders, functions and cultures, bringing different perspectives together to solve complex problems and deliver meaningful results for our customers.
Your Role
- We are looking for a Director, Payment Intelligence to help some of the world's leading airlines, online travel agencies and hotel groups unlock hidden value within their payments ecosystem. This is a highly consultative, client-facing role where you'll combine deep payments expertise with strong commercial and analytical skills. Working directly with client transaction, cost and performance data, you'll identify opportunities, build robust business cases and help senior stakeholders understand exactly how they can improve payments performance, reduce costs and drive revenue. If you're passionate about payments, analytics and solving complex commercial challenges, this is an opportunity to have a direct impact on some of the largest travel brands in the world.
Your Team
This role sits within our commercial and consulting function and works closely with Payment Strategy, Customer Success, Sales, Product and Delivery teams.
You'll partner directly with senior client stakeholders across Finance, Treasury, Technology, Payments and Commercial teams, acting as a trusted advisor and subject matter expert throughout the customer journey.
Responsibilities
- Lead client-facing payment performance diagnostics across acquiring, interchange, scheme fees, FX, authorisation, declines, 3DS/SCA and payment methods
- Analyse transaction, cost and commercial data to identify opportunities for optimisation and commercial improvement
- Benchmark client performance against relevant travel, airline and large merchant peer groups
- Develop robust ROI models across areas such as authorisation uplift, interchange optimisation, soft decline recovery and FX savings
- Build detailed business cases and strategic recommendations supported by data and commercial analysis
- Present findings and recommendations to senior client stakeholders, including Finance, Treasury, Technology and Payments teams
- Act as the primary payments subject matter expert during consulting engagements
- Validate findings and recommendations with client stakeholders to ensure alignment and credibility
- Contribute to the ongoing development of CellPoint Digital's payments intelligence methodologies, benchmarking capabilities and consulting frameworks
- Support commercial teams by providing payment expertise during customer discussions and strategic engagements
Experience
- 6+ years of experience within payments consulting, payment strategy, acquiring, merchant payments, PSPs or payment optimisation environments
- Strong understanding of interchange, scheme fees, payment economics and merchant acquiring models
- Experience analysing transaction-level data and identifying opportunities to improve payment performance
- Proven ability to develop ROI models and commercial business cases using real customer data
- Experience presenting complex analytical findings to senior stakeholders and executive audiences
- Strong commercial acumen with the ability to connect data insights to business outcomes
- Ability to balance analytical rigour with practical recommendations that drive measurable value
- Excellent communication, stakeholder management and consulting skills
- Experience working within fast-paced, client-facing environments
Qualifications
- Deep knowledge of card payments, acquiring and payment optimisation
- Strong understanding of authorisation performance, decline management and payment acceptance
- Knowledge of interchange, scheme fees, FX and payment costs
- Experience building financial models and quantifying commercial opportunities
- Strong analytical and problem-solving skills
- Ability to communicate complex payments concepts clearly to both technical and non-technical audiences
- Experience engaging with senior stakeholders and decision-makers
Desirable
- Experience within airline, OTA, hospitality or travel payments environments
- Understanding of BSP, ARC and GDS settlement processes
- Experience working with high-volume card-not-present transaction environments
- Knowledge of alternative payment methods and global payment ecosystems
- Previous consulting or advisory experience within payments or financial services
Why Join CellPoint Digital?
This is a unique opportunity to influence how some of the world's leading travel brands manage and optimise payments.
You'll work with major global customers, solving complex payment challenges, uncovering commercial opportunities and helping shape strategic decisions that deliver measurable business impact. The role offers significant visibility, client engagement and the opportunity to become a recognised expert within a rapidly evolving payments industry.
What's in it for You?
- The opportunity to be an innovator, challenge the status quo and help redefine the payments industry
- Competitive salary within a fast-growing global technology company
- Comprehensive medical insurance with coverage for dependents, including spouse, children and parents (where applicable)
- The opportunity to work with talented colleagues across a diverse, international and remote-first organisation
- Exposure to some of the world's largest airlines, travel brands and payment ecosystems
- Ongoing opportunities for personal and professional growth within a dynamic and evolving industry
Diversity, Equity & Inclusion
At CellPoint Digital, we believe that diverse perspectives drive innovation. We are committed to creating an inclusive environment where everyone feels valued, respected and empowered to do their best work. We welcome applications from candidates of all backgrounds, experiences and identities.
Please note that we retain applicant data for up to 12 months for recruitment purposes and to consider candidates for future opportunities. After this period, data is securely deleted in accordance with our data retention policies. At CellPoint Digital, we are committed to maintaining the highest standards of data protection and global compliance, ensuring that personal information is handled securely and responsibly at all times.
