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Open nowPosted 71 days ago

Account Manager

centuro-global-careers5 open roles

Where
London
Work mode
Hybrid
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Your applicationOpen nowAccount Managercenturo-global-careers · London

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 71 days ago

The posting

ACCOUNT MANAGER

Department: Customer Success Reports to: Chief Customer Officer

ROLE PURPOSE

Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.

CORE RESPONSIBILITIES

- Develop strategic relationships with customer stakeholders.

- Create and maintain Account Success Plans.

- Drive platform adoption and customer value realisation.

- Identify and close upsell, cross-sell and expansion opportunities.

- Lead account reviews and executive business reviews.

- Monitor customer health, risks and opportunities.

- Support renewals and maximise Net Revenue Retention.

- Maintain accurate CRM records and account plans.

KEY PERFORMANCE INDICATORS

- NRR

- GRR

- Customer Retention

- Expansion Revenue

- Platform Adoption

- CSAT & NPS

- Customer Health

- CRM Accuracy

SKILLS & BEHAVIOURS

- Customer centric

- Commercially minded

- Relationship management

- Strategic thinking

- Communication

- Organisation

- Accountability

- Solution focused

ESSENTIAL EXPERIENCE

- Enterprise SaaS Account Management experience.

- Commercial growth experience.

- HubSpot or CRM knowledge.

- Stakeholder management.

- Knowledge of SaaS adoption metrics.

PREFERRED EXPERIENCE

- Global mobility experience.

- Enterprise customer portfolio.

WHAT SUCCESS LOOKS LIKE

- High retention.

- Growth in customer revenue.

- Strong adoption.

- Excellent customer satisfaction.

- Accurate account governance.

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