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Open nowFirst seen 2 days ago

Training Specialist

CF Outsourcing Solutions35 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowTraining SpecialistCF Outsourcing Solutions · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CF Outsourcing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Training Specialist Qualifications

Department: Care Management Services (CMS)

Education

  • Bachelor's degree in Healthcare Administration, Nursing, Business, Health Information Management, or related field preferred.

Experience

  • Minimum 2 to 3 years of healthcare operations experience.
  • At least 1 year of Quality Assurance, Auditing, Compliance, or Performance Improvement experience.
  • Experience auditing Enrollment, Eligibility Verification, Insurance Validation, and Care Management workflows.
  • Experience conducting root cause analysis and calibration sessions.

Technical Knowledge

  • Knowledge of:Medicare and Medicaid guidelines Commercial insurance verification standards Healthcare documentation requirements Care Management workflows HIPAA and confidentiality standards
  • Strong analytical and reporting skills.

Core Competencies

  • Attention to detail
  • Critical thinking
  • Data analysis
  • Coaching and feedback delivery
  • Process improvement
  • Risk identification
  • Stakeholder management
  • Strong written communication

Key Responsibilities

  • Audit transactions, calls, cases, and documentation.
  • Perform quality reviews against SOPs and client standards.
  • Conduct calibration sessions with operations and training teams.
  • Identify trends and performance risks.
  • Provide coaching recommendations.
  • Develop QA scorecards and audit tools.
  • Track compliance and productivity metrics.
  • Partner with Operations leadership to improve quality outcomes.

Preferred Metrics Experience

  • Quality scores
  • Audit accuracy rates
  • Compliance adherence
  • Error reduction trends
  • Corrective action effectiveness
  • Process improvement initiatives

Preferred Leadership-Level Competencies

Required

  • Healthcare BPO or Healthcare Operations experience
  • Strong understanding of Enrollment & Eligibility functions
  • Knowledge of Care Management Services workflows
  • Advanced Excel and reporting skills
  • Project management capabilities
  • Experience creating and maintaining SOPs

Preferred

  • Lean Six Sigma Yellow Belt or Green Belt
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Trainer designation
  • Experience building quality and training programs from the ground up
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  1. A CV for this posting

    Written against CF Outsourcing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CF Outsourcing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CF Outsourcing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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