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Open nowPosted 12 days ago

Technical Support Specialist – Photo Finishing Equipment

CGS Nexus3 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support Specialist – Photo Finishing EquipmentCGS Nexus · Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CGS Nexus's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 12 days ago

The posting

Full-Time Temporary Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

About Us:

We provide nationwide technical support for photo finishing equipment installed in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting, proactive monitoring, and exceptional customer service.

Position Summary:

We are seeking a detail-oriented and proactive Technical Support Specialist to join our team. In this role, you will provide break/fix support both via phone and email, troubleshooting mechanical and software issues, maintaining online system connectivity, and assisting customers with equipment setup and maintenance. The ideal candidate will have experience working with photo finishing or similar technical equipment and possess excellent communication and problem-solving skills.

Key Responsibilities:

Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide.

Live answering inbound communication to provide break/fix support

Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.

Proactively monitor website offerings and connectivity status for online operations.

Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly.

Guide customers through software navigation and operational procedures via remote sessions.

Assist customers with locating part numbers, ordering parts, and installing customer replaceable units.

Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation.

Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner.

Qualifications:

Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer).

Strong understanding of mechanical and software troubleshooting principles.

Customer-focused with excellent verbal and written communication skills.

Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime.

Familiarity with photo finishing equipment or related technology is highly preferred.

Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers.

What We Offer:

Competitive salary.

Opportunity to work remotely and support a nationwide customer base.

Collaborative and supportive work environment.

Training and development opportunities to grow your technical expertise.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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