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Open nowPosted 20 hours ago

Customer Success Manager – LegalTech

Chamelio13 open roles

Where
Tel Aviv
Work mode
On site
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Your applicationOpen nowCustomer Success Manager – LegalTechChamelio · Tel Aviv

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Chamelio postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 20 hours ago

Chamelio median: 21 days open

The posting

About Chamelio:

Chamelio is building legal intelligence for modern in-house legal teams. Our platform brings AI into the day-to-day work of legal departments in a trusted, practical, and scalable way.

ABOUT THE ROLE:

We are looking for a Customer Success Manager with a legal background to join our customer-facing team in Israel.

In this role, you will be the trusted advisor to in-house legal teams at fast-growing and enterprise companies. You will combine your legal domain knowledge with proactive customer success practices to drive deep adoption, educate teams on applied AI workflows, and ensure long-term value realization.

You’ll bridge the gap between complex legal workflows and modern AI technology, translating legal needs into real product impact.

WHAT YOU’LL DO:

- Manage ongoing relationships with established customers, helping in-house legal and legal ops teams realize lasting value from Chamelio.

- Act as a strategic advisor, deepening adoption and embedding Chamelio into customers’ daily contract and matter workflows.

- Drive customer education through hands-on training, workshops, and practical resources that build confidence in AI-assisted legal work.

- Monitor usage, engagement, and account health to proactively address risks, re-engage users, and identify opportunities to expand adoption.

- Translate customer feedback and legal domain needs into actionable insights for Product and Engineering.

- Help build scalable customer outcomes practices, including engagement playbooks, health scoring frameworks, and ongoing education programs.

WHAT WE’RE LOOKING FOR:

- 3–7 years of client-facing experience in B2B SaaS (CSM, Implementation, Solutions Consulting) with legal/legal tech exposure, OR an in-house legal operations background with proven stakeholder management experience

- Strong familiarity with in-house legal workflows, commercial contracting, and common legal operations challenges

- Proven ability to build trust, command credibility, and lead conversations with senior legal executives (GCs, Heads of Legal Ops)

- High technical curiosity with the ability to articulate AI capabilities and software workflows clearly to non-technical users

- Native or fluent English (verbal and written), with experience collaborating with US and global clients

- High autonomy, structured execution, and comfort building processes in an evolving startup environment

NICE TO HAVE:

- Law degree (LL.B. / J.D.) or past experience practicing law.

- Experience working at an early-stage B2B SaaS company.

- Prior experience with CLM, knowledge management, or legal tech tools.

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