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Open nowFirst seen 4 hours ago

Lane Manager

chevychaseacura6 open roles

Where
Bethesda, MD
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Your applicationOpen nowLane Managerchevychaseacura · Bethesda, MD

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  5. 33.9%30 days
This job: first seen 4 hours ago

The posting

Lane Manager

Job Posting

Chevy Chase Acura · Bethesda, Maryland · Full-time, on-site

Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses.

The role

We’re hiring a Lane Manager to be second-in-command of our service department. You’ll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. You’ll report to our Service Director and run the department when the Director is out.

What you’ll do

  • Run the service department day to day, lane and shop, with our Service Director
  • Dispatch every repair order and keep the shop loaded and on time
  • Lead, coach and schedule our technicians and keep their Acura training current
  • Lead our service advisors on estimates, promise times and customer concerns
  • Own inspection quality, warranty paperwork and the department’s standards
  • Close the department on assigned nights

What you bring

  • 3+ years in a dealership service department (dispatcher, advisor, technician or foreman)
  • 1+ year leading a team
  • Acura or Honda experience preferred; Dealertrack and Xtime a plus
  • Strong mechanical knowledge and the respect of a shop
  • Valid driver’s license and an acceptable driving record

Pay and benefits

  • Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000–$88,000
  • Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use
  • Medical, dental and vision insurance; 401(k) with company match
  • Paid Acura manufacturer training and leadership development
  • Employee vehicle lease program and service discounts

Schedule

Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.

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