The posting
Job Description
Job Purpose or Objective(s): The Social Media Relationship Manager plans, directs, administers, and strategizes all social media content, platforms, and engagement as a vibrant, robust and proactive component of the overall marketing and communications strategy. You will report directly to the Social Media Director.
The Commerce Non-Gaming Social Media Relationship Manager leads social media strategy, content planning, and audience engagement across non-gaming accounts, including Choctaw Travel Plaza, Choctaw Country Market, Visit Choctaw Country, Choctaw Ranches, and Choctaw Hunting Lodge.
Monday - Friday, 8:00 AM - 4:30 PM | Hybrid Schedule: 40% On-Site/60 % Remote | Occasional Evenings/Weekends may be required
Primary Tasks:
- Manages the development, implementation, and coordination of internal and external social media strategies, with the goal of establishing and maintaining a favorable image of the company(s) with tribal members, consumers, associates, and the public.
- Manages internal and external clients and partners to ensure the Social Media Team has all assets, collateral, and information needed for upcoming social media content and marketing campaigns.
- Plan, develop, review, and strategize content calendars and posting schedules with Clients, Relationship Managers, Key Stakeholders, Senior Social Media Coordinator(s) and Social Media Coordinator(s) to ensure all Marketing and Communications social media campaigns and initiatives are fully executed.
- Represents and monitors the overall online presence by overseeing all social media inquiry responses, crisis communication responses, etc.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Manages the influencer program to help leverage social media driven opportunities.
- Compiles, interprets, and reports metrics and impact.
- Develop, track, and adjust department budget to meet expectations.
- Communicates job expectations to staff; plans, monitors and appraises job results; enforces policies, procedures and productivity standards.
- Perform other duties as may be assigned.
Requirements:
· Bachelor’s degree in Communications, Public Relations, Marketing, Advertising, related field or four (4) years directly related experience..
· Ability to work with a team, and manage multiple projects
· Project assignment and develop materials based on social media content strategy.
· Exhibit knowledge and correct use of social media management tools.
· Knowledge of all digital platforms and their integration into traditional media.
· Competent in Microsoft Office Suite.
· Copywriting and proofreading skills
· Experience working collaboratively and creatively
· Three or more years of marketing related experience in hospitality or a related industry, or experience in managing multifunction’s.
· Three or more years’ experience managing multiple social media outlets from planning to execution phase
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
Responsibilities
Manages the development, implementation, and coordination of internal and external social media strategies, with the goal of establishing and maintaining a favorable image of the company(s) with tribal members, consumers, associates, and the public. Manages internal and external clients and partners to ensure the Social Media Team has all assets, collateral, and information needed for upcoming social media content and marketing campaigns. Plan, develop, review, and strategize content calendars and posting schedules with Clients, Relationship Managers, Key Stakeholders, Senior Social Media Coordinator(s) and Social Media Coordinator(s) to ensure all Marketing and Communications social media campaigns and initiatives are fully executed. Represents and monitors the overall online presence by overseeing all social media inquiry responses, crisis communication responses, etc. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages the influencer program to help leverage social media driven opportunities. Compiles, interprets, and reports metrics and impact. Develop, track, and adjust department budget to meet expectations. Communicates job expectations to staff; plans, monitors and appraises job results; enforces policies, procedures and productivity standards. Perform other duties as may be assigned.
Qualifications
· Bachelor’s degree in Communications, Public Relations, Marketing, Advertising, related field or four (4) years directly related experience..
· Ability to work with a team, and manage multiple projects
· Project assignment and develop materials based on social media content strategy.
· Exhibit knowledge and correct use of social media management tools.
· Knowledge of all digital platforms and their integration into traditional media.
· Competent in Microsoft Office Suite.
· Copywriting and proofreading skills
· Experience working collaboratively and creatively
· Three or more years of marketing related experience in hospitality or a related industry, or experience in managing multifunction’s.
· Three or more years’ experience managing multiple social media outlets from planning to execution phase
