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Open nowPosted 10 days ago

三方平台客服专员

Cider66 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now三方平台客服专员Cider · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cider's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 10 days ago

The posting

负责TikTok、Amazon等第三方电商平台的用户咨询回复，确保24小时内响应，对店铺评分、满意度和响应率等核心指标负责； 独立处理售前咨询（尺码推荐、活动规则、产品信息）及售后问题（退货退款、物流异常、差评跟进与挽回），确保case闭环； 按平台规则与内部SOP处理客诉，独立判断异常case并及时升级至上级或对应业务方，跟踪至问题解决； 收集、整理并分析用户反馈，主导输出/更新常见问题FAQ，提出产品和流程优化建议并推动落地； 配合运营团队完成平台大促活动期间的客服排班、话术准备及突发问题响应； 沉淀客服话术与处理标准，对新入职客服进行基础带教（视团队安排）。

【任职要求】 本科及以上学历，英语CET-6及以上，能熟练进行英文邮件读写及书面沟通； 1年以上跨境电商客服或平台客服相关工作经验（优秀应届生可放宽），熟悉平台客服工作流程； 具备良好的服务意识和沟通能力，能妥善处理用户情绪，有较强的抗压能力； 熟练使用Excel、在线协作工具，具备基础的数据整理和文档归纳能力； 工作细心踏实，有责任心，能接受大促期间的排班安排。 【加分项】 熟悉TikTok Shop/Amazon后台操作及平台规则，有店铺评分维护经验； 具备小语种能力（西班牙语等）； 对服装行业有一定了解，熟悉尺码体系与面料基础知识。

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    The review screen in CV Rocket: how each CV was read, round by round.

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