The posting
JOB DESCRIPTION
Why Join Grace at Home?
Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Overview
Reporting to the Regional Chief Medical Officer, the APP Lead is responsible for training and day to day management of Nurse Practitioners (NPs), Physician Assistants (PAs), and RN’s, ensuring effective collaboration, proper clinical management, documentation of visits, and high-quality patient care delivery to Grace at Home family members. This role involves team leadership, performance monitoring, overseeing an interdisciplinary team to meet organizational goals, improve member outcomes, and provide exceptional patient care. The assistant manager will also manage processes to ensure members, and their families, receive timely and effective navigation support, both telephonically and in the field. This position is accountable for ensuring Grace at Home is positioned to innovatively deliver on its promise. They should embody Care at Home’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.
The APP Leads will have a strong knowledge base in providing care in the home, Value Based Care, HEDIS and Stars, documentation and coding, and medical practice principles. They will stay informed about advancements in healthcare practices and disseminate relevant knowledge.
Duties & Responsibilities
- Mentor clinical team members, providing clinical guidance, regular performance evaluations, constructive feedback, and supporting professional development. Administrative time accounts for 0.4 FTE of the APP Lead’s time
- Implement evidence-based practices and clinical protocols.
- Monitor and evaluate patient care delivery to maintain high standards of quality and safety.
- Ensure staff schedules optimize productivity, meeting patient care needs, maintaining high standards of care and safety in compliance with regulatory requirements.
- Address and resolve patient or staff concerns promptly and professionally.
- Coordinate orientation and continuing education for clinical staff, promoting opportunities for professional growth.
- Serve as a liaison between clinical staff and administrative leadership.
- Participate in interdisciplinary team meetings to enhance patient care coordination.
- Ensure all staff adhere to regulatory standards, including HIPAA and OSHA requirements.
- Maintain accurate documentation of clinical activities, training, and compliance records.
- Conduct patient visits in-person in the patients' homes and/or via telehealth maintaining a patient panel equivalent to 0.6 FTE
- Address and resolve patient concerns promptly and professionally.
- Collaborate with business partners such as Home Health and Hospice agencies, assisted living facilities, Primary Care providers, Specialists, hospital staff and other preferred partners.
- Collaborate with multiple care disciplines such as RN's, and cross functional team-members to provide high-quality care.
- Will participate in after hours on-call coverage rotation and rotating evening a weekend patient care coverage.
Qualifications
- Education/Experience: Master’s degree in nursing or related science field requiredCertification/Licensure: Active and unrestricted NP license required
- Clinical: Must have 2+ years of strong leadership and management experience in a clinical setting; community-based care experience preferred. Experience with Medicare/Medicaid is a must.
- Must have 2+ years of clinical experience treating complex chronic conditions and high-needs patients, Medicare and LTSS experience preferred
- Excellent verbal, written, presentation, and group facilitation skills.
- Must have strong critical analytic, thinking and communication skills necessary to evaluate and respond to team progress, anticipate needs and other related team dynamics.
- Computer Knowledge: Excellent computer skills required particularly Microsoft applications including Word, Excel, PowerPoint, and Outlook. Willingness to explore and learn new or unfamiliar applications that may benefit the clinical team
- Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced organization.
The working environment and physical requirements of the job include:
In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.
In this position you will need to communicate with customers, vendors, management, and other co-workers in person and/or via phone or telehealth. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Our Benefits
Financial Well-being
- Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
- 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
Health and Wellness
- Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
- Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
- Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
- Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.
Additional Perks
- Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
- Commuter Benefits: Save on your commute with our commuter benefits program.
- Mileage Reimbursement: Get reimbursed for work-related travel expenses.
Equal Opportunity & Reasonable Accommodation Statement
Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
