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Open nowPosted 105 days ago

Customer Experience Operations Coordinator

Citi Trends21 open roles

Where
Savannah, GA, USA
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Your applicationOpen nowCustomer Experience Operations CoordinatorCiti Trends · Savannah, GA, USA

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 105 days ago

The posting

CITITRENDS is seeking a Customer Experience & Operations Coordinator to join our Store Operations team.

This role is a great opportunity for someone who enjoys connecting the dots between customer experience, store operations, reporting, process improvement, and cross-functional collaboration. The ideal candidate is highly organized, analytical, detail-oriented, and excited about supporting initiatives that enhance the shopping experience across our stores.

Duties & Responsibilities

  • Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for improvement, and partnering with cross-functional teams to enhance customer engagement, retention, and the overall shopping experience
  • Coordinate customer experience improvement initiatives and support action plans resulting from customer feedback.
  • Manage store operational projects focused on enhancing the customer journey and improving store execution.
  • Maintain operational reporting and dashboards related to customer experience and store performance.
  • Partner with Marketing & Merchandising on floor plan roll outs to elevate visual merchandising in stores.
  • Monitor and maintain store hours and location information through Yext and other customer-facing platforms.
  • Review and support store readiness reporting, including Open/Close reports and operational compliance metrics.
  • Coordinate waste management services and vendor-related operational support.
  • Track and support new store openings, relocations, remodels, and associated readiness activities.
  • Support labor and process improvement initiatives through research, data analysis, and operational audits.
  • Facilitate communication between Store Operations, Facilities, Marketing, Merchandising, and Customer Service teams to ensure alignment on customer-facing initiatives.
  • Manage and monitor special projects assigned by the Director of Labor & Process Improvement.
  • Assist with field operational support and process documentation.
  • Participate in store visits and operational reviews to identify opportunities for process improvements.
  • Perform other duties as assigned.

Required Skills & Abilities

  • Strong organizational and project management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
  • Ability to build partnerships across departments and influence without direct authority.
  • Strong attention to detail and commitment to operational excellence.

Education & Experience

  • Bachelor's degree in Business Administration, Retail Management, Operations, or related field preferred.
  • 3-5 years of retail operations, customer experience, project management, or related experience.
  • Experience supporting multi-unit retail environments preferred.
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