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Open nowPosted 243 days ago

Account Manager

Citiside Property Management7 open roles

Where
Remote, Philippines
Work mode
Remote
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Your applicationOpen nowAccount ManagerCitiside Property Management · Remote, Philippines
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The clock on this job

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Share of postings closed within
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  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 243 days ago

The posting

We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company’s solutions.

Key Responsibilities:

  • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
  • Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn.
  • Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
  • Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
  • Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
  • Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.

Requirements & Qualifications:

  • Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
  • Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
  • Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
  • Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
  • Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

WARNINGS:

  • No temporary workers.
  • Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
  • No working for another company at the same time.
  • No hiring subs to do what we hired you to do.
  • We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

  • Trust.
  • Go Getter.
  • Transparency
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