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Open nowPosted 42 days ago

Customer Care Specialist

Citiside Property Management7 open roles

Where
Remote, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Care SpecialistCitiside Property Management · Remote, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Citiside Property Management's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 42 days ago

The posting

We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
  • Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
  • Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
  • Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
  • Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
  • Proactively follow up with customers to ensure full resolution and satisfaction.
  • Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.

Requirements & Qualifications:

Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.

Communication: Excellent verbal and written English communication skills.

Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.

Tech Savvy: Familiarity with CRM software and communication tools.

Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.

WARNINGS:

  • NO TEMPORARY workers.
  • · Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
  • · NO working for another company at the same time.
  • NO hiring subs to do what we hired you to do.
  • We terminate immediately due to these violations.
  • Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember:
  • Trust.
  • Go Getter.
  • Transparency.
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  1. A CV for this posting

    Written against Citiside Property Management's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Citiside Property Management's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Citiside Property Management's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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