The posting
Company Description
Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.
Application Opening: October 7, 2026
Application Deadline: May close anytime but not before October 22, 2026, at 11:59 PM (PST)
Compensation Range: $129,636 - $157,612 annually
Recruitment ID: RTF0168079-01156693
Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org.
What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.
HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600+ bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; Rapid Rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.
Job Description
What You’ll Be Doing
The Rapid Rehousing Program Manager supports the planning, implementation, oversight, and continuous improvement of Rapid Rehousing programs funded by HSH. Rapid Rehousing provides time-limited rental assistance and supportive services to help people experiencing homelessness obtain housing in the private rental market and transition toward long-term housing stability, including nonprofit provider agreements, program budgets, utilization, housing placements, participant outcomes, and program performance.
HSH has a longstanding portfolio of Rapid Rehousing programs, and the City continues to invest in and expand these programs as part of its Breaking the Cycle strategy. The Program Manager will play a central role in implementing this investment and the next phase of HSH's RRH portfolio, including implementation of newly procured programs and provider agreements, provider and program transitions, and efforts to strengthen and standardize program operations. The position will help ensure that new and existing investments translate into timely referrals and housing placements, strong program utilization, effective provider performance, and successful participant outcomes.
The Program Manager works across HSH and with nonprofit providers, Coordinated Entry, housing partners, other City departments, and governmental and community partners to translate HSH's housing strategies into effective program operations. The position uses program, fiscal, and performance data to identify challenges, develop solutions, and recommend changes to program design, policy, funding, and operations. The Rapid Rehousing Program Manager reports to the Scattered Site Housing Programs Supervisor and is part of HSH's Housing Division.
Essential Duties and Responsibilities:
- Manages assigned Rapid Rehousing (RRH) programs and provider grant agreements.
- Implements new and reprocured RRH programs, provider transitions, and other program changes.
- Develops and manages scopes of work, program deliverables, outcome objectives, and grant modifications.
- Monitors program budgets and expenditures and supports budget development, projections, revisions, and modifications.
- Monitors referrals, enrollment, utilization, housing placements, exits, and housing retention outcomes.
- Works with providers to identify and address program performance concerns and improve outcomes.
- Ensures providers deliver housing stabilization and retention services to support participants following housing placement and through successful program exit.
- Analyzes program, fiscal, and ONE System/HMIS data to identify trends, barriers, and opportunities for program improvement.
- Monitors provider data quality and works with providers and HSH staff to resolve reporting issues.
- Develops and updates RRH policies, procedures, program standards, and operational guidance in coordination with HSH leadership.
- Conducts annual program monitoring and follows up on findings and corrective actions.
- Coordinates with Coordinated Entry and providers to support timely referrals and maximize program utilization.
- Identifies and works to resolve barriers to housing search, lease-up, stabilization, and successful program exits.
- Establishes and maintains effective relationships with nonprofit providers, housing partners, City departments, and other community and governmental partners.
- Facilitates provider and cross-functional meetings to support coordination and resolve operational challenges.
- Prepares program updates, analyses, forecasts, and recommendations for HSH leadership.
- Supervises, trains, and supports assigned professional staff.
- Participates in procurement, program improvement, budget development, and other Housing Division initiatives.
- Performs additional related duties as needed.
Qualifications
Minimum Qualifications
Education: A baccalaureate degree from an accredited college or university.
Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.
Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).
Substitution for Experience: Possession of a Master's degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.
Desirable Qualification(s):
- Experience managing housing, homelessness, human services, or other complex publicly funded programs.
- Experience with contract or grant administration and program monitoring.
- Experience using Excel, data systems, dashboards, and reporting tools to independently access, analyze, and interpret program and performance data.
- Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
- Strong written and oral communication, facilitation, and relationship-management skills.
- Experience developing and implementing program policies and procedures.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility or disqualification.
Selection Procedures:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.
Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.
Additional Information
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Right to Work
- Copies of Application Documents
- Diversity Statement
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https://careers.sf.gov/ and begin the application process.
- Select the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Analyst Information: If you have any questions regarding this recruitment or application process, please contact the HR Analyst LaTorya King at [email protected].
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
