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Open nowFirst seen 4 days ago

Reservations Agent

City Garden Suites Manila9 open roles

Where
Manila, Philippines
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Your applicationOpen nowReservations AgentCity Garden Suites Manila · Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on City Garden Suites Manila's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

REPORTING TO : RESERVATION OFFICER / RESERVATION MANAGER

DUTIES AND RESPONSIBILITIES:

1. Product and Market Knowledge

- 100% knowledge of the hotel properties and amenities.

- Handles all inquiries and details.

2. Basic Reservation Administrative Function

- Closely monitors and follows up clients for booking confirmations.

- Close coordination with other departments for specific requirements on accommodation and function.

- Maintains an accurate and current profile of updated account listing.

- Ensures achievements of goals and target.

3. Customer Relationship Building

- Maintains good rapport to hotel guests thru PR and good customer service.

- Gathers important information / leads for further enhancement of business rapport with key clients.

- Identifies top accounts based on booking and sales production history.

- Update non-guaranteed reservations every shift.

- 100% reply to guest inquiry: City Garden Suites Direct Site (Viber and Facebook).

4. Accomplishes Reports and Submits on Assigned Deadlines

- Monthly reservation forecast.

- No Show Reports (reason why the reservation did not push through).

- Closely monitoring room allotments.

Job Qualifications:

Education: At least a college level or graduate of a degree in Hospitality Management, Tourism, Business Administration, or related field.

Education: Minimum of 1 year experience in front office, reservations, or sales in the hospitality industry preferred. Fresh graduates with strong communication skills and willingness to learn are welcome to apply.

Skills and Competencies: - Strong written and verbal communication skills in English and Filipino - Excellent customer service and interpersonal skills - Detail-oriented with strong organizational and follow-up abilities - Proficient in Microsoft Office applications (Word, Excel, Outlook) - Familiarity with reservation systems and customer service platforms (e.g., PMS, OTA extranets) is an advantage - Able to multi-task and work under pressure in a fast-paced environment - Strong coordination and collaboration skills with other departments - Ability to handle guest inquiries through various channels (phone, email, Viber, Facebook, etc.)

Personal Attributes: - Professional appearance and demeanor - Trustworthy and reliable with a strong sense of responsibility - Proactive, with a problem-solving mindset - Willing to work on shifts, weekends, and holidays as needed

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