The posting
GENERAL DESCRIPTION
Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Serves at the circulation desk checking in and checking out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
Inputs data into the database regarding library patron information and library materials.
Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
Conducts regular inventory of the paperback collection and organizes the newspaper rack, ensuring both areas are in good order.
Provides Readers Advisory service to library patrons and staff.
Assists the public in the use of the library’s online catalog and digital resources.
Assists the public with hands-on computer assistance as well as photocopying assistance.
Maintains and cleans the audiovisual collections.
Travel between work sites for meetings, programming, and training is required.
Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.
OTHER JOB RELATED DUTIES
Perform other job-related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Library policies, procedures, systems, and services including the Dewey Decimal System.
Bibliographic database and related search procedures.
Working knowledge of library collections (circulation and reference).
MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite.
Internet search capability and techniques.
Skill to:
Accurately operate a computer.
Present and apply a dedicated commitment to public service.
Adapt to changing circumstances and situations.
Perform with a positive attitude using unwavering work ethic.
Ability to:
Use tact and always remain courteous.
Use independent judgment and initiative within the framework of departmental policies and established procedures.
Learn to use the computerized circulation system.
Work with library customers and staff in a friendly and efficient manner.
Acquire and perform routine library functions and procedures quickly and accurately.
Learn and apply money collection procedures.
Clearly communicate policy to library customers.
Communicate clearly and concisely in writing.
Operate standard office equipment.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
One (1) year of public contact and/or customer service experience as well as familiarity with basic library procedures and demonstrated knowledge of computers is preferred.
Previous clerical or library clerical experience in a public library preferred.
Education/Training:
A high school diploma or GED is required.
An associate’s degree is preferred.
License or Certificate:
A valid current Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required
Special Requirements:
Outreach and other programming may necessitate working outside in seasonal weather conditions as needed.
Ability to stand for extended periods of time.
Ability to sit, walk, kneel, crouch, stoop, squat, twist and climb.
With or without accommodation, ability to regularly lift up to 40 pounds of library materials.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Must be able to work evenings and weekends and maintain regular reliable attendance.
Manual dexterity to operate a computer and telephone equipment.
Ability to see and hear which may be accomplished with the assistance of eyeglasses, contact lenses, and/or hearing aids.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
_ Sedentary – lifting of no more than 10 pounds _ Light – lifting no more than 20 pounds; carrying up to 10 pounds _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds _ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds _ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often: N = No E = Extensive (100 – 70% of the time) M = Moderate (60 – 30% of the time) I = Infrequent (20 – 10% of the time) A = Almost Never (<10% of the time)
Code / Task _M_ Standing _M_ Sitting _M_ Walking _M_ Lifting _M_ Carrying _M_ Pushing/Pulling _M_ Overhead Work _E_ Fine Dexterity _M_ Kneeling _M_ Crouching _M_ Crawling _M_ Bending _M_ Twisting _I__ Climbing _M_ Balancing _E_ Vision _E_ Hearing _E_ Talking _I__ Other: _Work Outside in Elements__
