The posting
Purpose:
To coach, inspire and develop the Retail Store Teams (and Departmental Business) in delivering a true brand experience for Clarks consumers. To coach, inspire and develop the Store Teams in driving volume and generating strong profits for the business, while clearing aged stocks quickly and effectively To take ownership of building the brand aligned to the commercial strategy across the retail estate To take ownership of the total store handling KPI’s, delivering on set objectives across monthly, quarterly. To manage positive and constructive relationships with mall operation managers.
Accountabilities:
Monitor & ensuring all store are operating as per SOP and Guideline Mange & ensure operational efficiency in each store Review & Work for improving of enthusiastic and professional standard of customer service Providing leadership by example & direction to all employees Manger inventory control and meet or exceed inventory goals Providing decision making with clear direction for performance improving or solve problem Setting employee and team goals and appropriate rewards for achievements Recruitment, training, development and succession of high performing, results driven associates Coach, monitor and develop team member for improved performance and recognize excellent Conduct performance appraisals for and coach development for staff on a regular basis Coordinate & manage quarterly stock take flow procedure & completion
Key Outputs/Results: -
Brand visibility, image and awareness in the store and competitor Retail/ Outlet management and high standards of customer service Highly motivated, professional and effective team Proven track record in managing retail stores, sales driven operation savvy People oriented and administration
Essential Knowledge:
In-depth knowledge and experience of Malaysia Retail market Proven track record in managing multiple stores Experience in people behavioural development and leading successful teams Experience in building and developing (coaching) store team member Knowledge of wider retail and sales environment and current trends
Technical Skills:
Planning and organising Commercial awareness Drive and self-development Time management and delegation IT literate; ability to use excel, word, PowerPoint Fluent in English, Bahasa and preferable with Mandarin (written and oral) Business agility in a fast-moving retail environment Working independently, using initiative and judgement to lead decisions Excellent communicator
Successful Experience:
Area management experience 2+ years Retail experience in a footware, apparel 2+ Experience in Malaysia retail market 2+ years



