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Open nowPosted 15 hours ago

Customer Success Manager

Clera299 open roles

Where
Cologne
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerClera · Cologne

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 15 hours ago

Clera median: 6 days open

The posting

ABOUT THE ROLE

Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.

WHAT YOU'LL DO

- Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.

- Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.

- Adapt explanations to clients with different levels of technical experience.

- Share structured customer feedback and product improvement ideas with the Product team.

- Support sales colleagues with product capability reviews and scoping potential upsell proposals.

- Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.

WHAT WE'RE LOOKING FOR

- 0 to 2 years of professional experience, including experience in a client-facing support role.

- A degree in business, business information systems, industrial engineering, or a related field.

- Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.

- Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.

- Native-level or C2 German and strong written and spoken English.

- A customer-focused, empathetic communicator who works proactively and in a structured way.

COMPENSATION & BENEFITS

Visa sponsorship is not available.

LOCATION

Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.

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