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Open nowPosted 14 hours ago

Customer Success Manager

Clera279 open roles

Pay
€60,000 – €70,000 a year
Where
Berlin
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerClera · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 14 hours ago

Clera median: 6 days open

The posting

ABOUT THE ROLE

As the first dedicated Customer Success Manager at a veterinary healthtech company, you'll own the customer journey for veterinary practices. You'll help customers get value from the service while building the processes that support long-term retention and growth.

WHAT YOU'LL DO

- Manage onboarding, ongoing support, customer check-ins, renewals, and account expansion.

- Handle support tickets and serve as the primary contact for veterinary practice customers.

- Conduct regular customer calls in German.

- Monitor churn signals and proactively work with at-risk customers to improve retention.

- Identify and pursue appropriate upsell opportunities with existing customers.

- Gather and share customer feedback with product and engineering teams.

- Build customer success processes, playbooks, and operational workflows.

- Create or contribute to customer-facing documentation, FAQs, and training materials.

WHAT WE'RE LOOKING FOR

- 1 to 4 years of experience in customer success, account management, customer support, or a similar customer-facing role.

- Native or C2-level German, with strong written and verbal communication skills in German and English.

- Experience managing customer relationships across support, check-ins, retention, and expansion.

- Ability to identify churn risks, take proactive retention steps, and communicate customer feedback clearly.

- Comfort with business software, email management, and digital organization tools, as well as experience automating operational processes.

- Familiarity with SaaS or subscription services and customer metrics such as churn rate or net revenue retention is helpful.

- Practical experience in a veterinary practice, such as through an internship, apprenticeship, or part-time work, is helpful.

COMPENSATION & BENEFITS

Annual salary: €60,000 to €70,000. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.

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