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Open nowPosted 4 hours agoWe saw it 78 min after it went up

Customer Success Manager

Clera267 open roles

Where
Berlin
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerClera · Berlin

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 4 hours ago

Clera median: 4 days open

The posting

ABOUT THE ROLE

As the first dedicated Customer Success Manager at an early-stage veterinary healthtech startup, you will own the customer journey for veterinary practices, from onboarding through renewals and expansion. You will help build trusted relationships with German-speaking customers while establishing the processes that support retention and product improvement.

WHAT YOU'LL DO

- Manage onboarding, ongoing support, customer check-ins, renewals, and expansion.

- Serve as the primary contact for veterinary practices and respond to support tickets.

- Conduct regular check-in calls in German and proactively address customer concerns.

- Monitor churn signals and implement retention strategies for at-risk accounts.

- Identify and conduct upsell and expansion conversations with existing customers.

- Gather, synthesize, and share customer feedback with product and engineering teams.

- Build customer success processes, playbooks, documentation, FAQs, and training materials.

- Automate customer success workflows where appropriate.

WHAT WE'RE LOOKING FOR

- One to four years of experience in a full-time Customer Success Manager, Account Manager, customer support, or similar customer-facing role.

- Native or C2-level German proficiency and strong written and spoken English.

- Experience managing customer retention, identifying churn risks, and conducting expansion conversations.

- Strong communication and organization skills, with proficiency in business software, email, and digital organization tools.

- Familiarity with SaaS or subscription business models and customer metrics such as churn rate or net revenue retention.

- Practical experience in a veterinary practice is a plus.

COMPENSATION & BENEFITS

Salary: €60,000 to €70,000 annually. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.

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