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Open nowPosted 10 hours ago

Customer Support Engineer

Clera288 open roles

Where
Munich
Work mode
On site
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Your applicationOpen nowCustomer Support EngineerClera · Munich

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

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The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 1 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted 10 hours ago

Clera median: 1 days open

The posting

ABOUT THE ROLE

This is a Customer Support Engineer role at a Y Combinator-backed AI sales automation startup, sitting at the intersection of product, engineering, and customers. You will own technical issue resolution end-to-end, from root-cause debugging to shipping fixes, while also building AI agents that automate and accelerate support workflows. The role has a direct impact on the reliability of a platform that customers depend on for core business operations.

WHAT YOU'LL DO

- Investigate and reproduce production issues across product, data, integrations, and workflows.

- Dig into logs, databases, customer examples, and the codebase to identify root causes.

- Own technical resolution end-to-end and fix issues directly when possible.

- Communicate clearly with customers to understand problems and ensure they feel supported.

- Design and deploy AI agents that automate customer interactions and accelerate resolution.

- Operate and manage AI agent workflows, flagging when core engineering input is required.

- Produce clear technical write-ups for escalations, including reproduction steps and relevant data.

- Document recurring issues, build internal playbooks, and propose product or process improvements.

- Collaborate closely in person with engineering and product teams as the company scales.

WHAT WE'RE LOOKING FOR

- At least 1 year of full-stack software engineering experience delivering production code.

- Hands-on proficiency with React, TypeScript, Python, and PostgreSQL.

- Proven ability to debug independently across logs, databases, APIs, and unfamiliar codebases.

- Comfortable with customer-facing work and able to use user conversations to prioritize fixes.

- Structured, reliable, and people-oriented approach to support and ownership.

- German proficiency at B2 level or above, with strong English for international collaboration.

- Experience designing or deploying AI agents for support automation is a plus.

LOCATION

On-site in Munich, Bavaria, Germany. Candidates must be based in Munich or willing to relocate. Visa sponsorship is not available.

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