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Open nowPosted 7 hours agoWe saw it 58 min after it went up

Senior Deployment Strategist / Success Engineer

Clera273 open roles

Where
Berlin
Work mode
On site
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Your applicationOpen nowSenior Deployment Strategist / Success EngineerClera · Berlin

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 7 hours ago

Clera median: 4 days open

The posting

ABOUT THE ROLE

This hands-on, customer-facing role sits within a customer operations team at a seed-stage AI voice automation company. Depending on the focus, you will guide customers from implementation through launch or support adoption, retention, and growth across live accounts.

WHAT YOU'LL DO

- Scope customer use cases, configure and tune voice agents, and coordinate testing to bring customers into production.

- Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing platforms, using APIs, custom function tools, and webhooks.

- Monitor agent performance and troubleshoot integration, conversation flow, and call quality issues in production.

- Manage customer projects and account outcomes, including time-to-value and pilot conversion or retention and usage expansion.

- Lead customer workshops and training, share customer feedback with product teams, and create repeatable onboarding and adoption playbooks.

WHAT WE'RE LOOKING FOR

- Deployment Strategists should have at least 1 year in a customer-facing role such as consulting, implementation, sales, or account management, with experience leading complex projects end to end.

- Success Engineers should have at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support.

- Experience building workflows or AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration debugging.

- Strong customer communication, business judgment, and troubleshooting skills, including the ability to manage multiple priorities.

- Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or customer adoption is helpful.

COMPENSATION & BENEFITS

Compensation is €75,000 to €110,000 annually. Visa sponsorship is not available.

LOCATION

Based in Berlin, Germany. Deployment Strategists work on-site in Berlin. Success Engineers may work in a hybrid arrangement within Europe, with travel.

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