The posting
- Job Description Customer Service and Customer Relationship Management: Provide exceptional customer service and serve as a primary point of contact for customer inquiries regarding orders, delivery schedules, shipments, product availability, and service-related matters. Maintain a strong customer focus and strive to exceed customer expectations while balancing internal guidelines, operational capabilities, and business objectives. Build and maintain positive, professional customer relationships through responsive and effective communication. Coordinate customer communications regarding delivery, quality, technical, and other service-related issues, and ensure timely follow-up and resolution. Represent PMC professionally in all customer interactions. Order Management and ERP Administration: Receive, review, enter, and maintain customer sales orders in PMC ERP System. Verify order accuracy, including product specifications, quantities, pricing, requested delivery dates, and customer requirements. Process order modifications, schedule changes, cancellations, and other customer requests in accordance with company procedures. Monitor orders throughout the order-to-delivery process and proactively communicate status updates to customers and internal stakeholders. Maintain accurate customer and order records and support ERP data integrity. Assist with payment follow-up and account reconciliation activities, as assigned. Forecasting and Demand Planning Support: Collect customer forecasts and demand information and provide summaries as required. Communicate relevant demand information to Sales, Operations, and Planning teams to support production and inventory planning. Prepare order summaries, forecast reports, and other customer-related information for review. Operations and Cross-Functional Coordination: Work closely with Operations, Planning, Warehouse, Logistics, Sales, Quality, and Engineering to ensure accurate order fulfillment and on-time delivery. Coordinate urgent customer requirements, schedule changes, priorities, and partial shipment plans with Planning and Operations. Identify potential supply, inventory, production, quality, or delivery concerns and coordinate with internal teams to minimize customer impact. Facilitate clear communication across departments so that customer requirements are understood and executed. Shipping and Logistics Coordination: Coordinate shipping schedules and quantities with Planning, Warehouse, and Logistics. Notify Warehouse personnel in advance of shipment requirements and priorities. Monitor actual shipment status and provide timely updates to customers and internal stakeholders. Communicate with freight forwarders and logistics providers regarding shipment arrangements. Prepare and complete required shipping documentation on the date of shipment and maintain accurate supporting records. Assist in resolving shipment, transportation, and delivery issues. Sample and Project Support: Understand customer requirements related to sample orders and development projects. Coordinate sample activities and schedules with Engineering and Product Development. Provide sample status updates to customers and support technical communication between customers and internal teams when required. Sales Support and English-Language Communication: Participate actively in Toray PMC weekly sales meetings conducted in English. Provide concise updates in English regarding customer orders, forecasts, shipments, delivery schedules, service issues, and key customer activities. Communicate customer requirements and concerns to Sales, Operations, and other relevant teams. Prepare customer-related reports, summaries, and action items as required. Communicate effectively in English with global Toray PMC colleagues, customers, and business partners. Continuous Improvement and Other Responsibilities: Identify opportunities to improve customer service, order management, communication, delivery performance, and operational efficiency. Support continuous improvement initiatives and departmental best practices. Perform other duties and special projects as assigned. RGA Administration and Approval Coordination: Administer customer Return Goods Authorization (RGA) requests in accordance with the applicable Toray PMC RGA procedure and current Delegation of Authority (DOA). Gather required return information and supporting documentation, and route RGA requests to the appropriate authorized approvers based on the return value and current DOA approval limits. Track required approvals and notifications, and issue an RGA number to the customer only after all required approvals have been obtained. Coordinate with the appropriate internal teams and maintain complete RGA documentation through final case closure.
- Requirements Associate degree or bachelor's degree of International Trade, Business Administration, Business English, Supply Chain Management, Logistics, Marketing, or a related discipline. Minimum of 3 years of experience in customer service, order management, sales support, logistics coordination, supply chain, international trade, or a related function within a manufacturing environment. Experience supporting international customers is preferred. Experience using an ERP system is required; Microsoft Dynamics 365 or NAV experience is preferred. English proficiency. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Strong data entry, order management, organizational, and documentation skills. Ability to manage multiple priorities and deadlines in a fast-paced manufacturing environment. Strong written and verbal communication, coordination, and problem-solving skills. High attention to detail and commitment to timely follow-through.
- Benefits Location: Nhon Trach, Dong Nai Working hours: Monday – Saturday, 08:00 – 17:00 (includes a 1-hour lunch break. Uniforms provided. Salary, bonuses, and social insurance provided in accordance with legal regulations.
Liên hệ (Contact): [email protected]/ 0386314126 (Viet Lam)
Ghi chú (Note): Chúng tôi đánh giá cao tất cả các hồ sơ ứng tuyển; tuy nhiên, chúng tôi chỉ liên hệ với những ứng viên phù hợp (We appreciate all applications; however, only shortlisted candidates will be contacted.)
