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Open nowPosted 3 days ago

Team Leader (Temporary)

CNX1,472 open roles

Where
LVA Riga - Krišjāņa Valdemāra iela 21
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Your applicationOpen nowTeam Leader (Temporary)CNX · LVA Riga - Krišjāņa Valdemāra iela 21

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. CNX postings stay open a median of 37 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 3 days ago

CNX median: 37 days open

The posting

Job Title:

Team Leader (Temporary)

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • Experience as Team Leader is required
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Fluency in English (C1 and above ) is required
  • Willingness to work a flexible schedule between 9am-10am on rotation Monday-Friday from our office in Riga, Latvia

Salary: 1689.20 EUR Monthly Gross

Bonus: Up to 100 EUR Monthly Gross

Galvenie pienākumi

  • Vadīt klientu apkalpošanas speciālistu komandas ikdienas darbu, tostarp uzraudzīt darbinieku sniegumu un darba laika ievērošanu saskaņā ar uzņēmuma iekšējām politikām un normatīvo aktu prasībām;
  • Regulāri, vismaz reizi nedēļā, izvērtēt darbinieku sniegumu, sniegt atgriezenisko saiti un atbalstu snieguma uzlabošanai, lai nodrošinātu izvirzīto darbības rādītāju sasniegšanu;
  • Savlaicīgi identificēt ar darba sniegumu saistītas problēmas, izstrādāt un īstenot uzlabojumu plānus, kā arī nepieciešamības gadījumā veikt atbilstošus pasākumus, tostarp saistībā ar darba tiesisko attiecību izbeigšanu;
  • Nodrošināt, ka klientiem sniegtie pakalpojumi atbilst līgumā noteiktajiem galvenajiem darbības rādītājiem (KPI) un finanšu mērķiem;
  • Skaidri informēt komandas dalībniekus par darba prasībām, izvirzītajiem mērķiem un aktuālajām izmaiņām.
  • Nepieciešamības gadījumā pildīt padziļinātas kompetences eksperta pienākumus, sniedzot atbalstu eskalētu klientu zvanu un sarežģītu situāciju risināšanā;
  • Vadīt komandas sapulces, nodrošināt savlaicīgu informācijas apmaiņu, veicināt atklātu ideju un ierosinājumu apspriešanu, kā arī plānot un organizēt komandas aktivitātes;
  • Sekot līdzi uzņēmuma iekšējiem darba procesiem, politikām un procedūrām, kā arī piedalīties obligātajās vadītāju profesionālās attīstības apmācībās;
  • Ar savu rīcību un attieksmi veicināt Concentrix vērtību ievērošanu, tostarp atbalstot komandas dalībniekus un pārstāvot viņu intereses.

Prasības kandidātiem

  • Iepriekšēja pieredze komandas vadītāja amatā;
  • Augsta motivācija un prasme attīstīt, atbalstīt un iedvesmot komandas dalībniekus izvirzīto mērķu sasniegšanai;
  • Spēja efektīvi strādāt paaugstinātas darba slodzes apstākļos un veiksmīgi izpildīt uzticētos uzdevumus;
  • Teicamas mutiskās un rakstiskās komunikācijas prasmes;
  • Spēja vadīt komandu, nodrošinot efektīvu vairāku uzdevumu izpildi vienlaikus, prioritāšu noteikšanu un termiņu ievērošanu;
  • Prasme apmācīt, attīstīt un sniegt profesionālu atbalstu komandas dalībniekiem;
  • Angļu valodas zināšanas vismaz C1 līmenī;
  • Gatavība strādāt pēc mainīga darba grafika no pirmdienas līdz piektdienai plkst. 09.00–17.30 vai 13.30–22.00, darbu veicot klātienē birojā Rīgā.

Atalgojums: 1689,20 EUR bruto mēnesī Bonuss: līdz 100 EUR bruto mēnesī

Lūdzam ņemt vērā, ka šī vakance ir uz noteiktu laiku – 6 mēnešiem.

Location:

LVA Riga - Krišjāņa Valdemāra iela 21

Language Requirements:

Time Type:

Full time

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