The posting
Job Description
Key Responsibilities:
- Provide exceptional customer service by assisting customers with fueling, cleaning vehicle windows, responding to inquiries, promoting products and services, and processing transactions accurately. Collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer Experience.
- Service customer vehicles by fueling vehicles, checking oil and washer fluid levels with customer permission, maintaining window wash stations, and ensuring customers receive prompt and courteous service.
- Stock, organize, merchandise, and maintain retail products; ensure merchandise is properly faced, priced, signed, and presented according to Heritage Co-op Brand Standards; remain informed of promotions, updates, and bulletins.
- Maintain cleanliness of the sales floor, gas bar, car wash, washrooms, exterior forecourt, and backroom areas; dispose of garbage and debris; perform general housekeeping duties including cleaning spills, sweeping, shoveling, and seasonal maintenance activities.
- Perform safety and environmental inspections; assist with opening and closing procedures including propane dispensing operations, air hose setup and storage, window washing stations, propane tank readings, and cardlock pump readings; follow all safety, WHMIS, TDG, occupational health and safety, asset protection, and security procedures.
- Operate the Point of Sale system and accurately process cash, debit, credit, and other payment methods while following established cash handling procedures.
Education and Experience:
- Completion of high school, preferred.
- Previous customer service experience is considered an asset.
- Retail, convenience store, gas bar, or cash-handling experience is considered an asset.
- Ability to work independently and as part of a team.
- Effective verbal and written communication skills.
- Demonstrated commitment to providing exceptional customer service.
- Propane certification is considered an asset and may be required.
- WHMIS and TDG training are considered assets.
- Commitment to ongoing learning and development within the retail industry.
- Ability to work in varying and extreme weather conditions.
- Prolonged standing, walking, bending, lifting, carrying, reaching, and repetitive movements.
- Regular handling of fuel, propane, merchandise, cleaning supplies, and equipment.
- Required use of all senses and adherence to safety, environmental, and customer service standards.
Competencies:
- Customer Focus: Provides exceptional customer service and builds positive customer relationships.
- Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to diverse audiences.
- Collaborates: Works effectively with Team Members and contributes to shared goals and operational success.
- Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
- Drives Results: Completes assigned tasks efficiently, meets deadlines, maintains quality standards, and contributes to department success.
- Safety Awareness: Demonstrates commitment to workplace safety, environmental compliance, and safe operating practices.
- Accountability: Takes responsibility for work quality, accuracy, and adherence to company procedures and standards.
- Adaptability: Adjusts effectively to changing priorities, customer needs, and weather conditions.
What we offer:
- A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental and an employer-contributed pension plan, matched at 6% of salary.
- Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
- Professional Development: We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
- Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases.
About Us
Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.
We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
