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Open nowFirst seen 5 days ago

Customer Success Specialist

Cobden & Carter International1,049 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowCustomer Success SpecialistCobden & Carter International · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

Cobden & Carter International median: 1 days open

The posting

JOB DESCRIPTION

  • Providing end user support through online communication tools
  • Responding to all support tickets from clients in a timely manner
  • Identifying the source of the problem with a track record, getting and examining the transaction logs if needed, taking the necessary actions for the diagnosis and solution of the problem, and transferring the issue to other relevant units when deemed necessary
  • Establishing a regular communication with new customers through their onboarding process, supporting them on data importation and application customization based on their requirements, providing trainings and user manuals
  • To carry out documentation studies in accordance with the quality requirements for the improvements made and to provide user trainings.

QUALIFICATIONS

  • Must have technical support experience
  • Preferably with background in local maritime or shipping industry
  • Will collaborate closely with the system provider responsible for product development
  • Will work with colleagues based in Istanbul, Turkey

Hybrid: 1 week onsite / 1 week work-from-home (alternating every week)

Location: Cebu (candidate must be open to relocating or returning to Cebu)

Shift: 9:00 AM 6:00 PM MNL (subject to change based on business needs)

Days: Monday to Friday

Holidays: Philippine holidays observed

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cobden & Carter International's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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