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Open nowPosted 405 days ago

Service Desk Engineer

Codersbrain

Where
Mastek Location
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Your applicationOpen nowService Desk EngineerCodersbrain · Mastek Location

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 405 days ago

The posting

Service Desk L1 Support Engineer

## Company Overview Information regarding the company, industry, and culture is not specified.

## Job Summary The Service Desk L1 Support Engineer will provide first-level support to users, focusing on resolving primary password or application access-related issues. This role is essential for maintaining operational efficiency by monitoring infrastructure and business applications.

## Responsibilities - Receive and manage calls via the In-Contact center tool. - Provide Level 1 support for password and application access issues. - Escalate unresolved issues to the respective teams when necessary. - Utilize ServiceNow, Active Directory, Citrix Workspace, and Remote Assist tools effectively. - Monitor infrastructure and critical business applications using Dynatrace and Splunk. - Conduct initial troubleshooting and triage based on provided runbooks.

## Qualifications - Familiarity with ServiceNow, Active Directory, Citrix Workspace, Remote Assist tool, and Windows Servers. - Experience in monitoring tools such as Dynatrace and Splunk. - Strong troubleshooting skills. - Excellent communication skills, both verbal and written. - Ability to work in a fast-paced environment and manage multiple tasks. - Commitment to customer service excellence.

## Preferred Skills - Previous experience in a service desk or technical support role. - Knowledge of ITIL framework.

## Experience - Relevant experience in IT support roles is preferred, but specific years of experience are not specified.

## Environment - The role may require working across different shifts: - Shift 1: 5:30 AM - 2:30 PM - Shift 2: 12:30 PM - 9:30 PM - Night shifts on weekends and US public holidays: 8:30 PM - 5:30 AM - There will be no shift allowance for this position. - The job may be based in any Mastek location.

## Salary Salary information is not specified.

## Growth Opportunities Opportunities for career advancement have not been provided.

## Benefits Information regarding benefits is not specified.

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