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Open nowFirst seen 2 days ago

Service Desk Engineer

RayaCX139 open roles

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Your applicationOpen nowService Desk EngineerRayaCX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RayaCX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Role

Service Desk Operations & Ticket Management

  • Serve as the first point of contact for IT support requests via ticketing systems, email, phone, or chat.
  • Log, categorize, prioritize, and resolve incidents and service requests in line with ITIL practices and SLAs.
  • Ensure accurate ticket updates, resolution notes, and timely closure.
  • Escalate unresolved or complex issues to appropriate L2/L3 teams while maintaining ownership and follow-up.

End-User Support (Hardware & Software)

  • Provide troubleshooting and support for end-user hardware, including desktops, laptops, peripherals, and accessories.
  • Support operating systems and common business applications.
  • Assist with software installation, configuration, and basic troubleshooting.
  • Support remote and onsite users using approved remote support tools.

User Account & Access Administration

  • Create, modify, and deactivate user accounts in Active Directory and related systems.
  • Reset passwords, manage group memberships, and support basic identity and access management tasks.
  • Assist with onboarding and offboarding activities following security and HR procedures.

Collaboration & Productivity Tools

  • Support email services and Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
  • Assist users with mailbox configuration, access issues, and basic collaboration features.
  • Support soft phone and hard phone front-end user issues (basic voice client troubleshooting).

Systems Monitoring & Basic Administration

  • Monitor IT systems, endpoints, and services using approved monitoring tools.
  • Identify and report alerts, incidents, or performance issues to senior teams.
  • Perform basic system checks and health verification as per documented procedures.

Delegated L2 Support Activities

  • Perform delegated tasks from L2 teams in network, systems, and security areas under supervision.
  • Execute predefined scripts, standard changes, and routine administrative activities.
  • Support basic network connectivity troubleshooting (wired and wireless) at the user level.

Documentation & Knowledge Management

  • Maintain accurate documentation for resolved issues, procedures, and FAQs.
  • Contribute to the service desk knowledge base and operational runbooks.
  • Follow standard operating procedures and update documentation when changes occur.

Customer Experience & Continuous Improvement

  • Deliver professional, courteous, and customer-focused support at all times.
  • Ensure compliance with IT policies, security guidelines, and data handling standards.

Qualification needed

  • Computer Science or Engineering graduates.
  • Studying of CCNA & MSCA
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  1. A CV for this posting

    Written against RayaCX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RayaCX's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RayaCX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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