Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 85 days ago

Customer Service Representative

Colonial Surety Company16 open roles

Where
Woodcliff Lake, New Jersey, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeColonial Surety Company · Woodcliff Lake, New Jersey, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Colonial Surety Company's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 85 days ago

The posting

Who are we?

Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.

Position Overview

We are seeking high-energy, customer-focused Customer Service Representatives for our Surety, Fidelity, and Insurance Departments. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in customer relationship building. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. No prior insurance experience is required—just a strong work ethic, excellent communication skills, and a drive to succeed!

Key Responsibilities

Customer Service & Sales Support:

  • Engage with clients via phone and email, providing top-notch service and assistance.
  • Educate potential customers on Business Bonds & Insurance Products, helping them navigate their options.
  • Proactively follow up on leads and in-progress applications to drive sales conversions.
  • Maintain accurate customer records and interactions in the CRM system.
  • Collaborate with internal and external teams to streamline processes and improve customer experience.

Administrative Responsibilities:

  • Process and track applications, renewals, and policy updates.
  • Ensure accurate data entry and maintain organized client records.
  • Assist in preparing reports, documentation, and client communications.
  • Support the team with invoicing, follow-ups, and other administrative tasks.

Qualifications & Skills

✅ Experience:

  • 0-2 years in customer service, sales support, or administrative roles.
  • Prior experience working in a CRM system is highly preferred.
  • Office environment experience is highly preferred (familiarity with office functions, basic technology, proper attire and conduct).

✅ Skills & Competencies:

  • Strong verbal and written communication skills – comfortable with a high-volume phone role.
  • Driven, self-motivated, and eager to grow in a sales-oriented environment.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access).
  • Ability to multi-task, prioritize, stay organized and meet deadlines efficiently.
  • Familiarity with Access and viewing/navigating files.
  • Able to manage and create sales reports on policy purchases and premiums to track sales effectiveness.

✅ Education & Certifications:

Bachelors Degree

Schedule: Monday through Friday, 8:30 AM – 5:30 PM (in-office) Dress Code: Business attire required

Benefits Include:

  • Health insurance
  • 401(k) plan
  • Paid Time Off (PTO)
  • Paid sick days
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Colonial Surety Company's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Colonial Surety Company's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Colonial Surety Company's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.