Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 45 days ago

IT Business Analyst

colonialgroup42 open roles

Where
1375 Chatham Pkwy, Savannah, GA 31405, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Business Analystcolonialgroup · 1375 Chatham Pkwy, Savannah, GA 31405, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on colonialgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 45 days ago

The posting

  POSITION SUMMARY Colonial is seeking a customer-focused and analytically driven IT Business Analyst to join our growing team. The IT Business Analyst – Commercial serves as an innovative and collaborative business partner for Sales Representatives, Account Managers, Credit Analysts, Customer Service Representatives, and their management. This role gathers, documents, and analyzes business requirements, processes, and workflows across a portfolio of commercial technology platforms — with a primary focus on Microsoft Dynamics 365, Power Automate, contact center tools, sales intelligence, credit risk tools, and AI-assisted workflows. The analyst translates these requirements into functional specifications for technology teams and works closely with project managers, developers, and testers to ensure successful project delivery.   JOB EXPECTATIONS/DUTIES

Analyzing data, creating reports and developing strategies to improve program performance across Sales, Credit, and Customer Service operations. Analyzing processes to determine better ways to simplify the user experience and create positive outcomes for Sales Representatives, Account Managers, Credit Analysts, and Customer Service Representatives. Perform data validation and implement quality control measures to ensure the continued success of commercial and credit operations. Review, audit and summarize operational data from CRM, contact center, credit risk, and sales intelligence platforms. Research, design, configure, test, document, and support implementation of system changes — including Microsoft Dynamics 365, Power Automate, contact center tools (Genesys, Novavox, Breezy), sales generation tools (ZoomInfo), and credit tools (Coface, Dun & Bradstreet). Manage the impact of these changes and their effects across all business segments and locations. Identify problems with current solutions and opportunities for improvement across Sales, Credit, and Customer Service technology systems. Support demanding data initiatives such as data integration, CRM data management, credit data feeds, and reporting pipelines. Serve as change owner for all changes involving supported applications, ensuring changes are reviewed, signed-off, and implemented appropriately. Provide specialist knowledge for supported Sales, Credit, and Customer Service applications to all stakeholders. Provide input in design and functional specifications. Partner with business liaisons and technical teams to understand and define system goals, issues, and technical requirements. Produce deliverables related to assigned project(s) and assist in post-implementation support. Identify and support AI-assisted workflow opportunities — including Microsoft Copilot for Sales and Customer Service — to improve productivity for commercial and credit teams.

Technology Enhancements/Upgrades & Deployment

Assist in the review, testing, and implementation of system upgrades, patches, and/or enhancements across Dynamics 365, Power Platform, contact center platforms, and credit tools. Collaborate with IT Business Analysts, business stakeholders, functional SMEs, and technical teams to coordinate upgrades, patches, and/or enhancements. Facilitate consultation with subject matter experts from the business and other sources to define business requirements. Create and/or maintain business requirements documents (BRD). Perform testing functions including troubleshooting, root cause analysis, and identifying resolutions for Sales, Credit, and Customer Service systems. Review and analyze documentation to determine impacts to current system applications. Provide end user training and support to Sales Representatives, Account Managers, Credit Analysts, Customer Service Representatives, and their management. Identify and analyze new product functionality, trends, and opportunities — including AI and automation capabilities — for their potential to improve Sales, Credit, and Customer Service effectiveness. Develop vendor system relationships acting as a liaison between the vendor and the Sales, Credit, and Customer Service teams.

Process Improvement

Collaborate with cross-functional business partners across Sales, Account Management, Credit, and Customer Service to analyze current processes and user goals, identifying gaps to drive business process improvement and day-to-day support of business needs. Identify opportunities for automation, application efficiency, and security — including Power Automate flows, Dynamics 365 native automation, credit workflow automation, and AI-assisted tools.

Production Support

Ensure technology issues are resolved in a timely manner. Diagnose and troubleshoot production issues with a focus on identifying root cause and creative problem-solving. Coordinate and facilitate consultation with subject matter experts from Sales, Credit, and Customer Service as required. Collaborate with technical teams, as required, to triage issues with integrations and automations — including Dynamics 365, ZoomInfo, contact center platforms, and credit tools — identifying root cause and solutions. Coordinate system changes across multiple cross-functional teams as necessary to apply fixes. Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools. Create, update, and maintain documentation and requirements.

QUALIFICATIONS/REQUIREMENTS

3–5 years work experience, preferably in Sales, Customer Service, Credit, or a commercial operations environment; experience in oil and gas, logistics, or supply chain a plus. 3–5 years working with systems implementations, project management, and end user training. 2+ years of hands-on experience with Microsoft Dynamics 365 (Sales or Customer Service modules) required; Power Automate experience strongly preferred. Bachelor's or Associate's degree in a Business field or an equivalent combination of education, experience, and training. Proficient with Microsoft Office Suite including Excel and Power BI. Experience with contact center platforms (Genesys, Novavox, or Breezy) a plus. Familiarity with sales intelligence tools (ZoomInfo) and credit risk tools (Coface, Dun & Bradstreet) a plus. Exposure to AI productivity tools within the Microsoft ecosystem (Copilot for Sales, Copilot for Customer Service) preferred. Experience with SmartSheets and SQL databases a plus. Ability to think creatively, strategically, and technically. Must be resourceful and have creative problem-solving skills. Strong communication skills required. Must be flexible & adaptable. Teamwork/Collaboration.

 

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against colonialgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on colonialgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    colonialgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.