The posting
Front Desk Agent / Night Auditor | Palm Mountain Resort & Spa Master multitasker. Memory Maker. Detail detective. In this hybrid role, no two shifts are the same. Whether welcoming guests at the Front Desk or overseeing overnight operations, you create exceptional experiences by anticipating needs, solving problems, and ensuring the property’s guest service and financial procedures are completed accurately. This position works a combination of daytime, evening, and overnight shifts based on business needs. Let’s start off with the most important part—what’s in it for you: The Perks Eligibility of perks is dependent upon job status.
Hourly Pay: $18.50 Commuter/Parking Allowance Tip/Tip Pooling Eligible, when applicable Get Paid Daily (Make Any Day Payday) Paid Time Off & Holiday Pay (Because Balance Matters) Benefits—Medical, Dental, Vision, Disability, and 401(k) HSA/FSA Plans with Employer Contribution Values-Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow Your Career in Idyllic Locations Across the Globe) Online Learning Platform to Help You Grow! Third-Party Perks, Including Discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Parks, Attractions, and More
Our Commitment to You “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive—and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet. What Success Looks Like: Your Impact
Performs both Front Desk Agent and Night Auditor responsibilities during assigned daytime, evening, and overnight shifts. Handles guest check-in and check-out, establishes appropriate credit, processes of payments, issues room keys, and provides information about property services and amenities. Maintains proficiency with the property management system, point-of-sale system, telephone, radio, and other Front Office equipment. Responds to guest questions, concerns, and special requests with professionalism, sound judgment, and timely follow-up. Assists guests with restaurant, transportation, activity, and entertainment reservations. Coordinates with Housekeeping, Engineering, Security, and other departments to address guest and operational needs. Completes nightly financial reconciliation, balances transactions and accounts, research discrepancies, and prepares required Night Audit reports. Maintains the confidentiality and security of guest information, payment information, financial records, and other sensitive property data. Oversees Front Desk operations during overnight shifts and communicates unresolved guest, financial, safety, or operational matters to the appropriate leader or incoming team. Responds appropriately to emergencies, disturbances, security concerns, and unusual situations and promptly contact management or emergency services when needed. Accurately documents guest concerns, incidents, financial activity, and important shift information. Maintains clean, organized, secure, and properly stocked Front Desk, lobby, marketplace and work areas. Follows all Front Office, cash-handling, safety, security, and emergency procedures. Performs additional Front Office, guest service, financial, and operational duties as assigned.
What You Bring
Previous hospitality, Front Desk, Night Audit, or customer service experience preferred. Experience with cash handling, financial reconciliation, property management systems, or computerized point-of-sale systems preferred. Strong guest service, communication, problem-solving, and conflict-resolution skills. Strong attention to detail and the ability to work independently and make sound decisions. Basic computer skills, including Microsoft Outlook, Excel, and Word. Bilingual English/Spanish skills preferred. Ability to work a flexible schedule, including daytime, evening, overnight, weekend, and holiday shifts. Ability to stand for extended periods, walk throughout the property, complete security walks, and use stairs as needed.
Don’t meet every single requirement? At Columbia Hospitality, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
